topic Re: SZ 3.5 Rebooting when connected to a trunk port in SmartZone and Virtual SmartZone

SZ 3.5 Rebooting when connected to a trunk port

robert_lowe_722 — Mon, 22 May 2017 10:27:19 GMT

Hi All, we are investigating an issue we have experienced on multiple controllers whereby if they are running SZ3.5 and are connected to a switchport configured as a trunk (in our case Cisco) the controller goes into a boot loop cycle and you are unable to communicate with it. Changing the port config to access restores stability.

We have a case open with Ruckus support but just wanted to see if anyone had experienced a similar issue?

Re: SZ 3.5 Rebooting when connected to a trunk port

arul_selvan — Mon, 22 May 2017 11:32:51 GMT

Hi Robert,

Could you please provide me the support case number, I have an another customer with same issue.
We have opened a bug and I am working on this issue with our engineering team.

Regards,
Arul Selvan

Re: SZ 3.5 Rebooting when connected to a trunk port

robert_lowe_722 — Mon, 22 May 2017 11:47:35 GMT

Sure case ID is 538432

Re: SZ 3.5 Rebooting when connected to a trunk port

edwin_gerritsen — Mon, 22 May 2017 13:00:58 GMT

Hi Robert,

We also have problems after upgrading to 3.5. One controller is working fine, other one is disconnected from the cluster and keeps rebooting on the fiber port.

Our network vendor is Huawei. We also have a case with Ruckus and Arul is also working on our case.

Regards Edwin Gerritsen

Re: SZ 3.5 Rebooting when connected to a trunk port

robert_lowe_722 — Fri, 02 Jun 2017 12:33:47 GMT

Guys this has now been acknowledged by Ruckus as an issue. They say there will be a fix in MR release. There is also some other serious bugs. They have now released a GA refresh but i will wait until a full MR before upgrading

Re: SZ 3.5 Rebooting when connected to a trunk port

hyosang_choi — Fri, 02 Mar 2018 00:53:57 GMT

Any update?

We have similary promblem.

Re: SZ 3.5 Rebooting when connected to a trunk port

robert_lowe_722 — Fri, 02 Mar 2018 09:38:58 GMT

Yes issue is fixed upgrade to latest version of 3.5