topic Re: Roaming and captive portal authentication in SmartZone and Virtual SmartZone

Roaming and captive portal authentication

othmane_douiri_ — Mon, 25 Jul 2016 15:58:53 GMT

Hi guys,

I have a network composed of some indoor APs in remote locations. All the APs are connected to a virtual SmartZone in Bridge mode.
I am using an external captive portal server and an external radius for authentication. There is no layer 3 mobility, only one VLAN (one subnet) for all the users.
I have an issue when the user roams from one AP to another: the user is no longer authenticated when he moves to the new AP and thus he is redirected to the captive portal for authentication each time he associate with a new AP.

Does someone have an idea what could possibly cause this or how I can tshoot.

Thank you

Re: Roaming and captive portal authentication

michael_brado — Mon, 25 Jul 2016 17:41:21 GMT

Confirm that the roaming is under the Session Timeout or Grace Period configured on the WLAN.

https://support.ruckuswireless.com/answers/000005878

Re: Roaming and captive portal authentication

kieran_williams — Mon, 03 Dec 2018 13:07:12 GMT

Hi folks,

Did you find a resolution for this? As we're having the same issue? Does Mesh need to be enabled?