topic Virtual SmartZone API : How should serviceTicket be used? in SmartZone and Virtual SmartZone

Virtual SmartZone API : How should serviceTicket be used?

nick_knoebber — Thu, 25 Oct 2018 16:20:24 GMT

I'm currently building a service to communicate with a Virtual SmartZone. On startup, the service calls the v7_0/serviceTicket route and receives a service ticket back, which is used as a URI parameter for all other requests: http://docs.ruckuswireless.com/smartz...

However, the docs do not state how long this service ticket is active for, and how old service tickets should be cleaned up. I have tried the DELETE method for this route and it appears to not work. After running DELETE on /serviceTicket with the ticket id, I still am able to use that ticket id. There is also no way to get a list of old service tickets so that they could be cleaned up.

I am worried about creating too many service tickets, and eventually slowing down or crashing the server. Is this is a valid concern? Should I just create one serviceTicket and then use that as a constant value instead of creating a new one each time?

Re: Virtual SmartZone API : How should serviceTicket be used?

michael_brado — Fri, 26 Oct 2018 18:31:35 GMT

I don't know anyone with experience using "v7_0/serviceTicket" application/tool that you are asking about.
This doesn't seem to be related to the SmartZone controller.
Does the company that supports "v7_0/serviceTicket" provide answer in their docs, or have contact you can ask?

Re: Virtual SmartZone API : How should serviceTicket be used?

borja_otura_gar — Fri, 23 Nov 2018 11:46:36 GMT

Hi Nick,

Same issue here. Not sure how this works.

Michael, "v7_0/serviceTicket" refers to the route required to create a serviceTicket through the Ruckus SmartZone controller API as per the documentation. link below:

http://docs.ruckuswireless.com/smartzone/5.0/vszh-public-api-reference-guide-5-0.html

BR,
Borja

Re: Virtual SmartZone API : How should serviceTicket be used?

matt_skalecki — Thu, 14 Mar 2019 15:26:18 GMT

Does anyone have any information on this?

On 5.1.0.0.496 I receive an 500 (internal error) response when calling the DELETE method on the serviceTicket endpoint, and the serviceTicket continues to work for other requests.

The URI of my request is 'https://{ruckuscontrollerfqdn}:8443/wsg/api/public/v8_0/serviceTicket?serviceTicket={myserviceTicket}'

The same error occurs if I use v7_0

Re: Virtual SmartZone API : How should serviceTicket be used?

nick_knoebber — Fri, 15 Mar 2019 13:46:51 GMT

I opened a ticket up for this months ago and still haven't gotten an answer on how service ticket should be used. I ended up going the route of creating a new service ticket for every request. The DELETE method doesn't appear to work.

I still would appreciate an answer from the software developers at Ruckus on how they designed service ticket.

Re: Virtual SmartZone API : How should serviceTicket be used?

nickzourdos — Tue, 16 Apr 2019 20:28:03 GMT

Bumping this. The API documentation says that we should use serviceTicket for GET requests, but I cannot get it to work. I am able to obtain a serviceTicket value in a POST, but I keep getting "current session has timed out: error 201, no active session" when I try to make a GET.

Can someone from Ruckus chime in with some info on whether this works or not?

Re: Virtual SmartZone API : How should serviceTicket be used?

nickzourdos — Wed, 17 Apr 2019 18:23:57 GMT

I rebooted my vSZ, ran a POST with {serviceTicket} in the headers, and then ran a GET with {serviceTicket} in the headers, and it worked. I ran a DEL with {serviceTicket} in the headers to kill the session, then tried the whole process over. It did not work. I have no idea how I got it working the first time.

Re: Virtual SmartZone API : How should serviceTicket be used?

Dordt — Tue, 28 Jun 2022 13:36:57 GMT

Once a serviceTicket is generated, it is generally valid for 24 hours
...
It is recommended to delete an existing serviceTicket if you are planning to generate another serviceTicket.

https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/ServiceTicket-time-to-live/m-p/45370#M3898

Re: Virtual SmartZone API : How should serviceTicket be used?

Dordt — Tue, 28 Jun 2022 13:44:36 GMT

You don't put the serviceTicket in the headers, you put it in the query params of the URL.

Example to get a serviceTicket: POST with the username and password to https://vsz.example.com/wsg/api/public/v9_1/serviceTicket

Example to delete a serviceTicket: DELETE to https://vsz.example.com/wsg/api/public/v9_1/serviceTicket?serviceTicket=ST_EXAMPLESERVICETICKET123

Both requests need to have the header for Content-Type: application/json;charset=UTF-8