topic Re: Why my Ruckus SmartZone 100 won't strart in SmartZone and Virtual SmartZone

Why my Ruckus SmartZone 100 won't strart

ayoub_fariat — Thu, 14 Mar 2019 14:46:24 GMT

Since this morning, my Ruckus SmartZone 100 keeps blinking a red light on power on whit a bips, and can not access from navigator

Re: Why my Ruckus SmartZone 100 won't strart

Ankush_Chandan — Thu, 14 Mar 2019 15:08:07 GMT

Hi Ayoub,

Can you Ping SZ's IP or could you access it from Console port? If not, try rebooting the SZ and if it still doesn't recover, please open a Support Case.

Regards,
-Ankush

Re: Why my Ruckus SmartZone 100 won't strart

ayoub_fariat — Thu, 14 Mar 2019 15:11:57 GMT

i did ping on SZ's IP, no connection, i rebooted it man time, i always get the SZ stucked on blinking red led and ringing, how can i access it from console port?
Thanks

Re: Why my Ruckus SmartZone 100 won't strart

Ankush_Chandan — Thu, 14 Mar 2019 15:18:47 GMT

You would need a console cable to physically plug into the SZ100's console port:

Re: Why my Ruckus SmartZone 100 won't strart

ayoub_fariat — Thu, 14 Mar 2019 15:27:58 GMT

i don't have a console cable and i don't know the other part of connecting it, that means i must plug to the console port of my SZ and the other part of cable??
does it fix the problem??
should i do a factory reset? is there any risk to lose all configs?
thank for your priceless Help!!

Re: Why my Ruckus SmartZone 100 won't strart

Ankush_Chandan — Thu, 14 Mar 2019 15:44:47 GMT

With console access, we can verify if the SZ is booting on not and help isolating possible hardware issues. However, if you do not have a console cable, Factory Reset is another workaround.
Yes, if you do the reset, you may loose all existing config. But if you have config backup, it can be restored.

Re: Why my Ruckus SmartZone 100 won't strart

ayoub_fariat — Thu, 14 Mar 2019 15:49:06 GMT

i don't know if i have an existing config, i'm new on this company, anyway thanks for your time, Have a good day Ankush

Re: Why my Ruckus SmartZone 100 won't strart

Ankush_Chandan — Thu, 14 Mar 2019 16:03:01 GMT

You are Welcome and please do not hesitate to contact our Support Team if you need any help.