topic Re: vSZ-H CLI - Access denied when tagging a domain under a parent domain. in SmartZone and Virtual SmartZone

vSZ-H CLI - Access denied when tagging a domain under a parent domain.

ali_db0udsohr2q — Wed, 12 Aug 2020 17:26:50 GMT

First of all under "config-domain" (admin) command does not work. It is not even available like the configuration guide suggests. Secondly if I create two domains and try to use the "parent" command under one domain to tag it under another one. Command goes through but when I exit out and try to save it, I get the following error:
% message.web.error:Permission denied (Access is denied)

Any idea what may be happening? I am logged in as the main admin.

Re: vSZ-H CLI - Access denied when tagging a domain under a parent domain.

Anusha_Vemula — Thu, 13 Aug 2020 08:20:52 GMT

Hi Ali,

May I know the firmware version running on your vSZ?
Also, provide the link for the CLI guide that you are referring to.

- Anusha

Re: vSZ-H CLI - Access denied when tagging a domain under a parent domain.

syamantakomer — Thu, 13 Aug 2020 14:18:12 GMT

Hi Ali,

This is a known issue (ER-8127) in 5.2.0 firmware.

Issue is already fixed on 5.2.1 version. Refer the release notes for 5.2.1 from here(page 31).

To fix this issue on 5.2.0 version, please log a case with support and ask them to provide KSP file and procedure to apply it. You can refer ER-8127.

Regards,
Syamantak Omer

Re: vSZ-H CLI - Access denied when tagging a domain under a parent domain.

Anusha_Vemula — Thu, 13 Aug 2020 14:52:28 GMT

Syamantak,

ER-8127 is a bit different issue.

Ali,

Can you provide us with the exact steps that you performed to replicate the issue in our lab?

I would suggest you open a support ticket.

- Anusha

Re: vSZ-H CLI - Access denied when tagging a domain under a parent domain.

syamantakomer — Thu, 13 Aug 2020 15:19:04 GMT

Hi Ali,

As mentioned by Anusha, mentioned issue in ER-8127 is bit different what you are facing.

Please open a support case with below details.

vSZ serial, firmware version.
Command and procedure followed.
screenshot of the error.

Regards,
Syamantak Omer

Re: vSZ-H CLI - Access denied when tagging a domain under a parent domain.

ali_db0udsohr2q — Thu, 13 Aug 2020 21:30:08 GMT

Sorry for the late response I was out in the field. So here is the version I am running (5.2.1.0.515).
Here are the steps.

I created two domains.
conf
domain DOMAIN-1111
name DOMAIN-1111
exit
yes
domain DOMAIN-2222
name DOMAIN-2222
exit
yes
domain DOMAIN-2222
parent DOMAIN-1111
exit
yes
##### and this is where I get the error #####
Do you want to update this context configuration (or input 'no' to cancel)? [yes/no] yes
% You do not have the privilege to perform this operation.

Now if I go into the GUI and move DOMAIN-2222 under DOMAIN-1111, it works fine and rest of the commands work. I can also move the Zones using the "move" command. Just can't tag a domain as a parent using the "parent" command.

Re: vSZ-H CLI - Access denied when tagging a domain under a parent domain.

syamantakomer — Fri, 14 Aug 2020 12:07:40 GMT

Hi Ali,

Thanks for the details.

Please open a support case, so that support team can check this.

Share the support case number here, if possible.

Regards,
Syamantak Omer

Re: vSZ-H CLI - Access denied when tagging a domain under a parent domain.

ali_db0udsohr2q — Fri, 14 Aug 2020 13:37:37 GMT

Thank you here is the case ID
Case ID: 01093115

Re: vSZ-H CLI - Access denied when tagging a domain under a parent domain.

syamantakomer — Fri, 14 Aug 2020 13:40:54 GMT

Hi Ali,

Thanks for opening the case.

Please update the case with vSZ serial number as it is missing.

Regards,
Syamantak Omer

Re: vSZ-H CLI - Access denied when tagging a domain under a parent domain.

ali_db0udsohr2q — Fri, 14 Aug 2020 13:48:20 GMT

Done.

Re: vSZ-H CLI - Access denied when tagging a domain under a parent domain.

syamantakomer — Mon, 24 Aug 2020 15:25:06 GMT

Hi Ali,

This issue has been fixed by a KSP/patch provided by Ruckus engineering team.

For rest of the forum audience, please open a support case with referance to this forum thread and support will help to provide KSP/patch and procedure to apply it.

Please note, this fix will be added to future releases, so a KSP/patch will not be required on newer versions. I will update this thread later.

Regards,
Syamantak Omer