topic Re: In the ssid I chose "none" to remove the password, but the ssid still has the password help me please in SmartZone and Virtual SmartZone

In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

tu_nguyen_duc — Thu, 24 Sep 2020 18:23:13 GMT

In the ssid I chose "none" to remove the password, but the ssid still has the password
help me please

Re: In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

Ankush_Chandan — Thu, 24 Sep 2020 22:52:49 GMT

Hi Tu,

You login to this AP's CLI and check the encryption setting using following command to confirm if change is reflected:

get encryption wlan

example:

rkscli: get encryption wlan0


SSID             : Lab_WLAN

Net Security     : WPA

Protocol Version : WPA2

MAC Auth         : None

Authentication   : Open

Cipher Algorithm : AES-CCMP

WPA PassPhrase   : f0f49fe29ac1379c7ab4bc6cc18ff7e5ef9bade3a01a03bb11330ed30a9e0739

OK

If you have made the change and AP do not reflect it. Please open a new support case and we can have a look.

Regards,
-Ankush

Re: In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

sanjay_kumar — Fri, 25 Sep 2020 01:19:32 GMT

Hi Tu,

I hope the AP has taken the configuration after the changes made on the SSID.
Click on the AP >> Check for the Configuration Status >> It should should show as "Up-To-Date".

If it is in "New Configuration" then the AP has not taken the config changes.

Re: In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

tu_nguyen_duc — Fri, 25 Sep 2020 01:25:00 GMT

thank you, I want to remove the password of the ssid Mgallery office

Re: In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

tu_nguyen_duc — Fri, 25 Sep 2020 01:27:58 GMT

thank you, I want to remove the password of the ssid Mgallery office

Re: In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

sanjay_kumar — Fri, 25 Sep 2020 01:42:09 GMT

Hi Tu,

Can you go to Access Points >> Click on the Access point >> Under General Tab >> Status Summary >> What do you see for the "Configuration Status"?

It should say as "Up-to-date".

Re: In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

tu_nguyen_duc — Fri, 25 Sep 2020 02:06:08 GMT

Re: In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

sanjay_kumar — Fri, 25 Sep 2020 02:16:39 GMT

Hi Tu,

Seems like the AP is yet to take the configuration changes which you made.
Is it possible to reboot the AP once ad check?

Also, how many APs are there in this location?
Are all the APs facing the same issue?
If yes, I would recommend you to open a Support case so that we can help you.

Re: In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

tu_nguyen_duc — Fri, 25 Sep 2020 02:23:33 GMT

the group has 10 APs
all the same
please lead me to open the case of support, or you can remote

Re: In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

tu_nguyen_duc — Fri, 25 Sep 2020 02:26:02 GMT

do you use WhatsApp or zalo skype ?

Re: In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

sanjay_kumar — Fri, 25 Sep 2020 02:26:23 GMT

Hi Tu,

Please contact our Support on the below link to open a case.
https://support.ruckuswireless.com/contact-us

Re: In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

tu_nguyen_duc — Fri, 25 Sep 2020 02:34:39 GMT

thank so much

Re: In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

sanjay_kumar — Fri, 25 Sep 2020 02:37:11 GMT

You are welcome.

You can mention this forum discussion on the case so that the TAC engineer will be aware of the issue.

Re: In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

tu_nguyen_duc — Fri, 25 Sep 2020 02:44:14 GMT