topic Important: Do NOT upgrade to SmartZone 5.2.0.0.685 if you have not. in SmartZone and Virtual SmartZone

Important: Do NOT upgrade to SmartZone 5.2.0.0.685 if you have not.

michael_brado — Fri, 07 Feb 2020 21:22:37 GMT

Hello,

   A previously unseen issue with APs not being responsive following a reboot after being upgraded
to SmartZone 5.2.0.0.685 has led to our pulling the firmware downloads from the Support portal for now.

     We will resolve the issue, and re-post this important release, but please do NOT upgrade if you have
not done so yet (people who have downloaded SZ/vSZ 5.2.0.0.685).

     We have documented the issue in a Technical Support Bulletin (TSB-2020-002) referenced in a new
KBA-10114: https://support.ruckuswireless.com/articles/000010114

Re: Important: Do NOT upgrade to SmartZone 5.2.0.0.685 if you have not.

david_black_594 — Fri, 07 Feb 2020 22:00:36 GMT

The TSB is on the support site but the pdf that's attached is corrupted.
https://support.ruckuswireless.com/articles/000010114

Which AP models are affected? How did something this flawed make it out the door?

Re: Important: Do NOT upgrade to SmartZone 5.2.0.0.685 if you have not.

john_d — Sat, 08 Feb 2020 02:29:29 GMT

Also for affected models, what is recommended in the meantime? Downgrade to a different release ?

Re: Important: Do NOT upgrade to SmartZone 5.2.0.0.685 if you have not.

david_black_594 — Sat, 08 Feb 2020 03:34:26 GMT

According to the TSB the affected APs are bricked and RMA is required. Unbelievable...

Re: Important: Do NOT upgrade to SmartZone 5.2.0.0.685 if you have not.

david_black_594 — Sat, 08 Feb 2020 04:49:57 GMT

The corrupted pdf on the TSB has been fixed, but it contains nothing useful.

Re: Important: Do NOT upgrade to SmartZone 5.2.0.0.685 if you have not.

hyosang_choi — Sat, 08 Feb 2020 11:20:51 GMT

If we were allready done a upgrading, what is next action we should

Re: Important: Do NOT upgrade to SmartZone 5.2.0.0.685 if you have not.

michael_brado — Wed, 12 Feb 2020 19:12:59 GMT

Greetings,

Issues were sorted out and SZ 5.2.0.0.699 has been posted to replace SZ 5.2.0.0.685. Please
see the Technical Service Bulletin, and new Release Notes / Upgrade Guide, and follow the below
recommendations.

1. If you have not upgraded to SZ 5.2 (b685), upgrade to SZ 5.2 (b699) instead.

2. If you have upgraded to SZ 5.2 (b685) and do not have bricked APs, upgrade to SZ 5.2 (b699)

and also upgrade APs from (b1392) to (b1412) that is incorporated in SZ 5.2 (b699).

3. If you have upgraded to SZ 5.2 (b685) and have bricked APs, RMA is the only recourse. Please

upgrade to SZ 5.2 (b699) and migrate non-affected APs.

Re: Important: Do NOT upgrade to SmartZone 5.2.0.0.685 if you have not.

heiko_mehrens — Wed, 12 Feb 2020 20:37:46 GMT

Greetings,
where do we find the 5.2.0.0.699 for SZ100?
Cheers

Re: Important: Do NOT upgrade to SmartZone 5.2.0.0.685 if you have not.

Ankush_Chandan — Wed, 12 Feb 2020 20:53:19 GMT

Hi Heiko,

Thank you for pointing out, we are getting it updated.

Regards,
-Ankush