https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Why-is-premium-support-required-for-an-upgrade/m-p/23670#M1627 I recently came on as Director of Technology for a school district that is using the Ruckus SmartZone 100. I notice that there is a new version available (5.0.0.0.675) and I was interested in upgrading. However, when I try to download it - it tells me that I need premium support.&nbsp;<BR /><BR />We currently have SLED Support for the device - is this different than premium? Why is premium required for software downloads for our product and will the newer version ever be available to me? Fri, 20 Jul 2018 21:22:57 GMT vincent_arrriol 2018-07-20T21:22:57Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Why-is-premium-support-required-for-an-upgrade/m-p/23670#M1627 I recently came on as Director of Technology for a school district that is using the Ruckus SmartZone 100. I notice that there is a new version available (5.0.0.0.675) and I was interested in upgrading. However, when I try to download it - it tells me that I need premium support.&nbsp;<BR /><BR />We currently have SLED Support for the device - is this different than premium? Why is premium required for software downloads for our product and will the newer version ever be available to me? Fri, 20 Jul 2018 21:22:57 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Why-is-premium-support-required-for-an-upgrade/m-p/23670#M1627 vincent_arrriol 2018-07-20T21:22:57Z