https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/HOTSPOT-WISPR-CNA-and-LOGOUT-variables/m-p/23644#M1618 Captive Network Assistant feature unnecessitates opening a browser and causes the device to automatically prompt the user to provide credentials using a pseudo browser. As you can see this is a great feature and takes out lot of confusion from user's point of view. But it can create couple of issues and Apart from that CNA pop is not a fully functional browser.<BR /><BR />Most clients do not even attempt to logoff. They simply shut their laptop, put their iPhone away, etc. But, if clients want to ‘gracefully’ logoff, they actually have to open a browser to portal page and click on the Logout button.&nbsp;<BR /><BR />How is user session data is saved on other browsers like google chrome,Firefox ?<BR /><BR />We suggest you to log a ticket with Ruckus Support Team and they will try to help you to retrieve the info if possible from our end.<BR /><BR />Cheers<BR />Ravi Teja Fri, 11 May 2018 08:50:35 GMT ravi_teja_9zbkf 2018-05-11T08:50:35Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/HOTSPOT-WISPR-CNA-and-LOGOUT-variables/m-p/23643#M1617 Hello everybody, have a question about Logout page in a Captive Portal external (hotspot wispr). If user on an iPhone connects via browser session data are saved (as UE-MAC and UE-IP), but if he logs via Captive Network Assistant ... data are not saved locally on the device. Is there any way to retrieve them from the client to build a logoff page?<BR /><BR />Tks Wed, 04 Apr 2018 13:30:09 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/HOTSPOT-WISPR-CNA-and-LOGOUT-variables/m-p/23643#M1617 stefano_costant 2018-04-04T13:30:09Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/HOTSPOT-WISPR-CNA-and-LOGOUT-variables/m-p/23644#M1618 Captive Network Assistant feature unnecessitates opening a browser and causes the device to automatically prompt the user to provide credentials using a pseudo browser. As you can see this is a great feature and takes out lot of confusion from user's point of view. But it can create couple of issues and Apart from that CNA pop is not a fully functional browser.<BR /><BR />Most clients do not even attempt to logoff. They simply shut their laptop, put their iPhone away, etc. But, if clients want to ‘gracefully’ logoff, they actually have to open a browser to portal page and click on the Logout button.&nbsp;<BR /><BR />How is user session data is saved on other browsers like google chrome,Firefox ?<BR /><BR />We suggest you to log a ticket with Ruckus Support Team and they will try to help you to retrieve the info if possible from our end.<BR /><BR />Cheers<BR />Ravi Teja Fri, 11 May 2018 08:50:35 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/HOTSPOT-WISPR-CNA-and-LOGOUT-variables/m-p/23644#M1618 ravi_teja_9zbkf 2018-05-11T08:50:35Z