topic Re: RTU 90 day temporary license warning about expiration in SmartZone and Virtual SmartZone

RTU 90 day temporary license warning about expiration

alexandre_jablo — Wed, 29 Jun 2016 19:52:38 GMT

We have a vSZ for one of our clients and recently a message poped up at the top:


***The 90-day temporary right to use (RTU) license for this system will expire on 2016-07-18. Add an Virtual SmartZone RTU license to avoid interruption to service.***

At beginning it was in in green, now its showing in yellow. The problem is we do have an RTU license installed. So I hope it finds the proper license and switches over.

I thought of posting this here first to see if other people got the same problem before bringing it to support.

Re: RTU 90 day temporary license warning about expiration

michael_brado — Wed, 29 Jun 2016 20:42:12 GMT

The Tech Support engineer suggests "sync" your RTU license again?

Re: RTU 90 day temporary license warning about expiration

martin_martin — Thu, 30 Jun 2016 06:31:53 GMT

Hi Alexandre,

If the sync doesn't resolve the issue, then please go to the support portal and open a ticket via the chat. As this is not something we can resolve directly via the forum.

Kind regards
Martin

Re: RTU 90 day temporary license warning about expiration

alexandre_jablo — Thu, 30 Jun 2016 12:14:07 GMT

Yeah sync doesn't work. also downloading and uploading the license file manually didn't work either. I'll contact support.

Thanks.