topic unregistering R610 AP from ZM100 in SmartZone and Virtual SmartZone

unregistering R610 AP from ZM100

marco_gutierrez — Wed, 30 Jan 2019 16:44:39 GMT

Hello guys,

This is something that's i little bit confusing for me, since i'm new to the ruckus world.
Have a zomemaster 100 as controller
and about 200 R610 , R7X00 series APs on different vlans.
But here's one thing that i don't quite understand:

i did change my controller IP and of course all APs went offline.
Then i did tryied hard resetting 2 or 3 APs in order to manually ssh to them
and register using SET SCG IP XXX.XXX.XXX.XXX
but surprise all APs are blocked, not even a hard reset allow me to access any AP http or ssh
port either with default credentials or my controller credentials.

if i put back ip controller to it's original IP, all controllers got online again, but i really need to change my controller ip and register all AP to the new IP.

So reset doesn't work on this type of scenarios?
how can i access an AP ssh or http console in order to change config, set static ip or unregister/register to a different controller ?

Re: unregistering R610 AP from ZM100

albert_pierson — Wed, 30 Jan 2019 17:12:37 GMT

Hello Marco,

set scg ip is just for SZ (Smart Zone) discovery. Once the AP has discovered the SZ and has been provisioned the IP's will be stored in the AP and cannot be changed just by entering a new IP

To make the AP "forget" the current SZ list you first need to run the command:
set scg init

This will reboot the AP and then you should be able to use the set scg ip

I hope this command helps,

Re: unregistering R610 AP from ZM100

vincent_janse_v — Thu, 31 Jan 2019 06:02:16 GMT

If you want access to the SSH or HTTPS on the access point you will need to factory reset the access point. You will need to hold the reset button down for 10 seconds. and then you can use the set scg ip command to point your access points at the controller.

Re: unregistering R610 AP from ZM100

marco_gutierrez — Fri, 01 Feb 2019 15:22:41 GMT

I was thinking exactly the same , but surprise it does not work like that.
at least with all R610 that i currently have.
did try a hard reset pressing reset for around one minute just to be totally sure and nope, reset is useless.

Re: unregistering R610 AP from ZM100

marco_gutierrez — Fri, 01 Feb 2019 15:25:40 GMT

I see, but i can't ssh to any access point after registration
port 22 is open and listening on each AP, but credentials are not working.

Re: unregistering R610 AP from ZM100

albert_pierson — Mon, 04 Feb 2019 15:41:01 GMT

The hardware (switch) factory reset requires the AP to be fully booted up and operational for the Ruckus code to recognize and act on the switch. Make sure the AP has booted up, status LED is green (about 5 minutes) before pressing and holding the hard reset button (actually it needs about 8 seconds - I tend to hold it for about 20 seconds).

Sometimes it takes a couple of tries to get the Ruckus OS to recognize the button was held for long enough, so be persistent.

Hope this helps

Re: unregistering R610 AP from ZM100

marco_gutierrez — Tue, 05 Feb 2019 18:15:40 GMT

ok i will try that out
ty Albert