topic COMPUTER LAB IDLE TIMEOUT in SmartZone and Virtual SmartZone

COMPUTER LAB IDLE TIMEOUT

craig_knights_7 — Mon, 27 Jun 2016 03:41:57 GMT

We installed a lab of 24 iMacs (El Capitan) at the beginning of the year, and hoped to do the network logins by wireless on a pair of R600's with their own localised SSIDs.

Problem is that our vSZ kicks unused machines off the wireless for being idle. This stops them logging on with a network account. A reboot often brings the "Other..." logon option up. But not always.

We've resorted to using local accounts and making one for each student. But this is not good.

I've set the timeout to the maximum of 1000 seconds, but that doesn't seem to help. I can see in the logs clients getting kicked after 1 minute due to inactivity. We get this on staff MacBooks too.

We're on vSZ version 3.1.1.0.450 is an update a good idea? Does the timeout change? I still have some 7323's in low client density areas, and replacing those for v3.3 will be a hard sell to the finance people.. I have seen posts about ER-1553, where the timeout was accidentally decreased. But I'm having trouble finding the details of the next version of vSZ that would fix this.. I'm not sure how the version number correspond between ZD and vSZ. This version was installed about a year ago.

Apart from the idle thing, the lab works great, students seem to be getting good connections for cloud based software.

Any clever ideas?

Many thanks,
Craig

Re: COMPUTER LAB IDLE TIMEOUT

michael_brado — Mon, 27 Jun 2016 22:53:16 GMT

I filed ER-1553 against ZoneDirector 9.7 version, with inactivity timer maximum increased to 500s again in 9.8+.

I'm not sure we've had any similar issues under SZ. What type of WLAN are you using (Guest Access, 802.1x, Std WPA2-PSK)?
The setting for Inactivity Timeout is an Advanced option under WLAN configuration.

It might take some work with Tech Support to view AP or SZ logs for a test client if they are gettting Inactivity Timeout disconnects
in under the configured time period.

Re: COMPUTER LAB IDLE TIMEOUT

craig_knights_7 — Mon, 27 Jun 2016 23:28:38 GMT

Yes I found it there and I've had it set to 1000s.

I have sat in a classroom watching, and seen a teacher's current model iMac with a Google Doc open get disconnected from the local R600 access point due to inactivity.

This is a typical log entry: (very hard to paste, sorry) they are 14 seconds apart?

2016/06/28 11:17:36
205
Client connection timed out
Informational
Client [9C:35:EB:8D:D0:12] disconnected from WLAN [ph] on AP [Room26@38:FF:36:13:07:30] due to inactivity.
2016/06/28 11:17:22
202
Client joined
Informational
Client [9C:35:EB:8D:D0:12] joined WLAN [ph] from AP [Room26@38:FF:36:13:07:30].

many thanks,
Craig

Re: COMPUTER LAB IDLE TIMEOUT

nick_gooch — Fri, 10 Mar 2017 21:10:12 GMT

Craig did you get this figured out? We are seeing similar with an iPad that is in the office playing music through spotify. The music starts skipping, every time right around the Client connection time out. The device is constantly downloading music so I'm not sure why it thinks it's idle.