topic Re: Emailing vSZ guest passes fails in SmartZone and Virtual SmartZone

Emailing vSZ guest passes fails

steve_bluck — Sun, 13 Dec 2020 21:12:20 GMT

We've moved from an on-prem Exchange server to O365, I've changed the System >> General Settings >> SMTP Server to the appropriate O365 SMTP server host as per option 2 of https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365 ;

Alerts are being sent after the changes e.g. AP's down etc. but emailing of guest passes fails. The only error I can find is in Events & Alarms >> Events:
Code | Type | Severity | Activity
982 | Email sent failed | Warning | [IDM] sent email to [name@domain.com] failed.
The guest passes are only sent to internal organization users.
We are on Controller version: 5.1.2.0.302
What am I missing? Is there another place to setup SMTP server?

Re: Emailing vSZ guest passes fails

harald_thomas_c — Mon, 14 Dec 2020 06:34:24 GMT

In Exchange you have a setting to allow a connector to send emails to internal or external addresses.

Re: Emailing vSZ guest passes fails

steve_bluck — Mon, 14 Dec 2020 21:47:50 GMT

Thanks, but the issue we have is that alert emails are working via the new O365 server but sending of guest passes is not -even to those users that receive alerts e.g. this comes through via O365 without issue:

From: Ruckus vSZ <ruckus@domain.com>
Sent: Tuesday, 15 December 2020 2:19 AM
To: Steve Bluck <me@domain.com>
Subject: vSZ-H:Major:AP disconnected event triggered.

The event detail information is as follow:

Node IP	172.23.0.185 in Cluster[CLUSTER1]
Category	AP State Change
Event Type	AP disconnected
Severity	Major
Date and Time	Tue Dec 15 02:19:04 NZDT 2020
Activity	AP [Remote-31@4C:B1:CD:1D:C2:F0] disconnected.

---------------------------------------------------------------------------------------------------------------
This email was generated automatically by Ruckus Wireless, please do not reply.

Re: Emailing vSZ guest passes fails

steve_bluck — Wed, 16 Dec 2020 21:56:38 GMT

Emailing of guest passes now working after a scheduled update to 5.2.1.0.515.

My guess is just needed a reboot but under our change system this would have taken longer time to organise than the already approved upgrade 🙂

Be nice to know what service to restart to force the SMTP update -anyone from Ruckus want to chime in?