topic Re: AP firmware 3.6.0.0.709 High Connection Errors in SmartCell Access Points

AP firmware 3.6.0.0.709 High Connection Errors

paul_mcguire_20 — Thu, 14 Dec 2017 01:50:59 GMT

I have upgraded my Vsz to 3.6.0.0.510 and upgraded the APs to 3.6.0.0.709. After the upgrade i noticed that almost every AP had a high percentage of connection errors. I let it go for several days and thought i still had a lot of clients connected so it must be working. In the events I see a lot of Force DHCP disconnects. I did not make any changes to that but did double check the settings. Some wlans were not enabled and some set to anywhere from 5-15 seconds. Downgraded the firmware to 3.5.1.0.1026 and the connection errors went away. Has anyone seen this and have any ideas why i am seeing this.

Re: AP firmware 3.6.0.0.709 High Connection Errors

aleksandar_radi — Thu, 14 Dec 2017 09:02:10 GMT

Have the same problem and have opened case on Ruckus Support system. If I will get solution to solve this, I will post it here.

Re: AP firmware 3.6.0.0.709 High Connection Errors

jakob_peterh_ns — Thu, 14 Dec 2017 09:18:59 GMT

Well.. not many alarms on it, but if I show the Connection Failures on the AP list, it looks like this:

Site One:

Site Two:

Not sure what to think of that..

Re: AP firmware 3.6.0.0.709 High Connection Errors

jamie_walmsley — Thu, 14 Dec 2017 11:38:31 GMT

Personally id stick with 3.5. Looking at 3.6 known bugs and issues in my opinion its not release ready. We were recently advised by Ruckus NOT to upgrade to 3.6 and to stick with 3.5...

Re: AP firmware 3.6.0.0.709 High Connection Errors

david_henderson — Thu, 14 Dec 2017 13:39:16 GMT

We are seeing the same behavior. Should I downgrade to 3.5 or wait until Ruckus fixes this and apply the next version?

Re: AP firmware 3.6.0.0.709 High Connection Errors

diego_garcia_de — Thu, 14 Dec 2017 18:07:45 GMT

I am seeing he same type of stats. User experience seems good but the stats are a bit concerning.

Re: AP firmware 3.6.0.0.709 High Connection Errors

eightohtwoeleve — Thu, 14 Dec 2017 19:47:52 GMT

We also see the same, before 3.6 only a few (VHD areas) APs showed anthing above 2% -- now almost all have 70%+. Definitely a bug.

Re: AP firmware 3.6.0.0.709 High Connection Errors

diego_garcia_de — Thu, 14 Dec 2017 19:54:06 GMT

Wonder if its a stats/counting error or real connection troubles. The user experience seems to be fine so far, but this was a brand new deployment starting on 3.6 so I don't have a reference point.

Re: AP firmware 3.6.0.0.709 High Connection Errors

eightohtwoeleve — Thu, 14 Dec 2017 19:57:44 GMT

If you go to the AP and then down to Event tab - type in "authenticat" in the search, are there alerts/errors present?

Re: AP firmware 3.6.0.0.709 High Connection Errors

diego_garcia_de — Thu, 14 Dec 2017 20:28:22 GMT

No authentication or connection errors on the event log. In fact, the main network is not even protected (its just an open network). I will look at stats per SSID

Re: AP firmware 3.6.0.0.709 High Connection Errors

eightohtwoeleve — Thu, 14 Dec 2017 20:38:26 GMT

Then it sounds like it's a stats/counting error, especially if no events in the log are present. Again, for those of us who ran the 3.5.1 for a while - and then switched, without any other changes, these errors popped up.

Re: AP firmware 3.6.0.0.709 High Connection Errors

diego_garcia_de — Thu, 14 Dec 2017 21:06:30 GMT

Thanks! Are you seeing errored events on your case?

Re: AP firmware 3.6.0.0.709 High Connection Errors

eightohtwoeleve — Thu, 14 Dec 2017 21:13:40 GMT

Yes we are, but I believe that's because we enabled the DoS protection and they are having wrong log in attempts. What do you expect when you attempt to login to the network as Bob?

Re: AP firmware 3.6.0.0.709 High Connection Errors

eightohtwoeleve — Mon, 18 Dec 2017 18:17:44 GMT

Spoke with support and they said this is a known problem, and is being worked on. Here are the details:

SCG-75069

R3.6: AP KPI Connection failures: Connection failures AP flagging mechanism needs to enhance

Re: AP firmware 3.6.0.0.709 High Connection Errors

daniel_fagerhol — Wed, 31 Jan 2018 10:02:48 GMT

Hi Are there any news in this case? I have the same issue after upgrading last week.

Re: AP firmware 3.6.0.0.709 High Connection Errors

eightohtwoeleve — Wed, 31 Jan 2018 15:35:22 GMT

No news as of yet, as there hasn't been an update to the original 3.6.0.0.510 release version chain. I suppose the question would be if this fix will be implemented into the next point release or not.

Re: AP firmware 3.6.0.0.709 High Connection Errors

nicola_pastro — Thu, 08 Feb 2018 08:52:35 GMT

i ve a lot of connection failures also with 3.5.1.0.1026
i don't have any autentications errors, i don't understand what could be the issues.
Tech support told me that is ok, and it s normal... (i don't think).
i tried different configuration but the result was always teh same.

Re: AP firmware 3.6.0.0.709 High Connection Errors

Nathan3690 — Wed, 21 Feb 2018 15:31:14 GMT

Same thing here. any news on this case ?

Re: AP firmware 3.6.0.0.709 High Connection Errors

nicola_pastro — Wed, 21 Feb 2018 15:32:45 GMT

wow! nice that somebody else is facing these problems! 😄

Re: AP firmware 3.6.0.0.709 High Connection Errors

david_henderson — Mon, 12 Mar 2018 16:44:50 GMT

Any word on when the next level of firmware will be released to fix this issue?