topic Re: We can connect to SSID , but unable to connect to the Internet. in SmartCell Access Points

We can connect to SSID , but unable to connect to the Internet.

gary_lai — Mon, 02 Apr 2018 09:37:02 GMT

Sometime,We can connect to SSID ,
but unable to connect to the Internet (some people will happen )

Ruckus R500*120
ZD1200*1 (Version: 10.1.0.0 build 1515)

Can't see error message from LOG when a problem occurs.

Re: We can connect to SSID , but unable to connect to the Internet.

shane_ferguson_ — Mon, 02 Apr 2018 10:07:14 GMT

Hi,
with the lack on information provided, It is hard to give definitive answers.
If you can provide more information on the network design it would be a help.

Here are some things to check.

Are users who cannot connect are on the same AP as the users that can?

For users who can not connect to the internet you will need to check the IP address that the clients are getting.

If the SSID is on a different VLAN from the Management VLAN for the AP's then the issue could be
that the switch ports may not be tagged correctly. This would evident if the clients that cannot connect to the internet are not getting the correct a valid IP address for the SSID.

Hope this helps.

Re: We can connect to SSID , but unable to connect to the Internet.

gary_lai — Mon, 02 Apr 2018 10:12:15 GMT

1.For users who can not connect to the internet you will need to check the IP address that the clients are getting. ANS:User IP gets is normal

2.Are users who cannot connect are on the same AP as the users that can?
ANS:Yes

set system services dhcp pool 10.24.0.0/16 address-range low 10.24.2.1
set system services dhcp pool 10.24.0.0/16 address-range high 10.24.253.253

Re: We can connect to SSID , but unable to connect to the Internet.

Naresh — Tue, 29 Nov 2022 10:46:00 GMT

i have same issue. I have 10 r510 with ZD 1200. Some of my users are connected to WiFi but no internet. The users is not getting IP address so i added the IP manually but still not working

Re: We can connect to SSID , but unable to connect to the Internet.

bogdanC — Thu, 18 May 2023 05:13:01 GMT

Hello,

Same here. It happens someties, but not for all clients. For example I have about 20 clients connected and workingand one can not anymore.

If I reboot the AP, than all fine.

Any idea ?

Thank you!