topic AP Name incorrect in SmartCell Access Points

AP Name incorrect

paddy_naughton_ — Mon, 30 Nov 2020 16:04:03 GMT

I have many sites on two different vSZ-H controllers.

Two sites only show this problem:

I rename APs using the "Access Point" configuration menu. When I switch to "Monitor APs" these APs show AP Name as "MyRouter". If I go to the "Configuration" menu again, the APs show the names I gave them.

The APs are R500 and R510 models and the issue occurs on both controllers.

Has anyone seen this issue? I would appreciate any assistance.

Re: AP Name incorrect

syamantakomer — Wed, 02 Dec 2020 14:15:31 GMT

Hi Paddy,

Could you confirm the controller and AP version.

Also try to delete these two APs from the controller >> factory reset them and reconfigure with controller.

Re: AP Name incorrect

paddy_naughton_ — Mon, 07 Dec 2020 22:41:10 GMT

I have actually moved these APs from a version 3.4 controller to a version 5.0 controller and the fault moved with the APs.

Re: AP Name incorrect

eizens_putnins — Tue, 08 Dec 2020 07:19:49 GMT

I have seen this. it is not actually a big problem, usually displayed name is updated in a few minutes. Updating it again or rebooting AP helps too. But it is not a big problem actually, as AP functions as configured, it is just some monitoring caching glitch.

Re: AP Name incorrect

syamantakomer — Thu, 10 Dec 2020 15:20:27 GMT

I have seen a similar issue in past where factory resetting and removing the APs from the controller did fix the issue.

If issue persist after deleting and factory resetting the APs, please open a support case.