topic Regarding SCI Install issue. "We're sorry, but something in Smart Cell Insight (SCI)

Regarding SCI Install issue. "We're sorry, but something

kim_seonmyeong — Wed, 21 Apr 2021 05:33:39 GMT

When I open the webpage after installing SCI in VMWARE ESXI, this message appears and DEMO cannot be installed.
"We're sorry, but something went wrong"

Re: Regarding SCI Install issue. "We're sorry, but something

syamantakomer — Wed, 21 Apr 2021 14:15:29 GMT

Hi Kim,

This could happen for various reasons.

One of the known reasons is that this happens because DHCP provides both IPv4 & IPv6 information and SCI is not able to resolve IPv6 information.

As mentioned in the install guide, SCI does not support IPv6. If that doesn't fix the problem, please SSH into SCI VM and copy out logs from cluster manager using the below command and send allout.txt to Support.

sudo docker logs rsa-cluster-manager-setup > allout.txt 2>&1

Re: Regarding SCI Install issue. "We're sorry, but something

kim_seonmyeong — Tue, 10 Jan 2023 06:52:39 GMT

Thank you for your support