topic Re: Encountering Issues on SCI GUI in Smart Cell Insight (SCI)

Encountering Issues on SCI GUI

pamuditha_abeys — Wed, 19 Apr 2017 05:57:41 GMT

Hi,
I have installed SCI 2.4. It is showing errors no data available/data cannot be retrieved etc in some PCs and browsers. In same machine firefox shows errors while chrome working well.
Is there any known compatibility issues of SCI GUI with browser/java versions or any thing?
I suspect this is not SCI application issue since some browser shows data as expected.
Thanks

Re: Encountering Issues on SCI GUI

lakshmi_nagaraj — Wed, 19 Apr 2017 07:36:10 GMT

Hi Pamuditha, certain ports are blocked by firefox. You will need to add those ports to the exception list. You can go to https://[SCI-IP-Address]:53000/api/v1/clusters in firefox, and you will be prompted to add an exception rule.

Thanks

Lakshmi

Re: Encountering Issues on SCI GUI

pamuditha_abeys — Wed, 19 Apr 2017 08:03:41 GMT

Hi Lakshmi,
Thanks a lot. That seems to resolve some issues exist earlier.
Any idea why errors occur in chrome as well?
Thanks

Re: Encountering Issues on SCI GUI

lakshmi_nagaraj — Wed, 19 Apr 2017 23:16:09 GMT

Hi Pamuditha, Good to know.

What are the errors you see on chrome?

Lakshmi

Re: Encountering Issues on SCI GUI

pamuditha_abeys — Thu, 20 Apr 2017 04:26:48 GMT

Hi Lakshmi,
Please see attached snapshot.

Thanks

Re: Encountering Issues on SCI GUI

lakshmi_nagaraj — Fri, 21 Apr 2017 01:18:13 GMT

Hi Pamuditha, few questions:

- Is this happening only with the clients report? Or is it happening with other reports as well?
- Is this happening only on certain PCs?
- Is there some foxyproxy kind of tool running on the PC? Or is there any specific network management tool being used?
- Are all the ports specified in the install guide open?
- Is there any kind of tunneling or port forwarding?
- Can you please check Admin > Settings > Status & Update page? Does it show any errors?

Thanks.

Re: Encountering Issues on SCI GUI

pamuditha_abeys — Fri, 21 Apr 2017 02:11:48 GMT

It is happening except data explorer.
I will check on firewall ports. Proxy is not used while checking.
Will respond others soon.