topic Re: Ruckus SCI 3.5.0 setting > system not visible, but loading icion (fresh install) in Smart Cell Insight (SCI)

Ruckus SCI 3.5.0 setting > system not visible, but loading icion (fresh install)

barry_hermkens — Thu, 11 Jan 2018 14:57:44 GMT

After installing VM SCI 3.5.0 i want add a controller under "setting > system" , there is no +Add button, only a loading icon, that doesnt finish loading.

- I made vm with minimum hardware requirements for master mode (esxi)
any one ho knows to solve this? Not match i can do wrong i think.

Wanted te install for trail befor we buy it, but if this doesnt work... maybe a bug?

Re: Ruckus SCI 3.5.0 setting > system not visible, but loading icion (fresh install)

michael_brado — Thu, 11 Jan 2018 17:38:08 GMT

Hello, I just wrote a KBA-7590 for this issue. https://support.ruckuswireless.com/answers/000007590

Spinning wheel under some Admin screens after upgrading, was only seen under FireFox (latest Chrome has no problem).

It may be necessary to unblock some Admin ports in your Firewall for FireFox.

You can quickly verify if ports are being blocked under FireFox by trying to go to the following link:
https://[SCI-IP-Address]:53000/api/v1/clusters

and click on "Advanced" link/button to add the exception.

Re: Ruckus SCI 3.5.0 setting > system not visible, but loading icion (fresh install)

hyosang_choi — Mon, 15 Jan 2018 00:54:56 GMT

Do you configure SCI behind NAT?

Re: Ruckus SCI 3.5.0 setting > system not visible, but loading icion (fresh install)

barry_hermkens — Mon, 15 Jan 2018 07:27:41 GMT

Its was as Michael Brade said, with Firefox it doesnt work, with Chrome it does work.