topic Re: not working SCI v5.1.1 after a setting which dhcp ip to static ip in Smart Cell Insight (SCI)

not working SCI v5.1.1 after a setting which dhcp ip to static ip

hyosang_choi — Thu, 09 Aug 2018 05:13:24 GMT

Hi.

I tried to deploy latest SCI v5.1.1 for DEMO.

I notice that after I completed initial seup complete with dhcp ip, if I re-configured dhcp ip to static ip, I can't see properly login page.

In this problem, SCI show me "500 Internal Server Error".

Is it a intended or a bug?

If it's a intended work, should he fresh-install again when he installed SCI with dhcp ip by mistake?

Regards.

Re: not working SCI v5.1.1 after a setting which dhcp ip to static ip

see_ho_ting — Thu, 09 Aug 2018 14:29:42 GMT

Hi,

Yes, it would be easier to do a fresh install with static IP.

Thanks!

Re: not working SCI v5.1.1 after a setting which dhcp ip to static ip

hyosang_choi — Fri, 10 Aug 2018 01:05:26 GMT

Do you mean whenever customer modify ip, should he reinstall?

In addition I tried to change staic ip to another static ip.

I also can't access login page due to issue "500 Internal Server Error".

Wow!!!

Is it not implement for flexible a change to ip yet? or Is it plan on further release?

If when you just change your IP and you have to reinstall the whole, which of your customers will purchase SCI?

If we have to reinstall SCI, can we backup and restore currently?

Re: not working SCI v5.1.1 after a setting which dhcp ip to static ip

see_ho_ting — Fri, 10 Aug 2018 01:18:14 GMT

Hi,

Good point about the IP address change. It can be done, but there are quite a number of steps involved (since SCI runs as a cluster with master and slave nodes, and if there is an IP change, every node needs to be informed, and the database updated accordingly, etc.)

However, the good news is we are going to make it easier for users to change the IP address. It will be available in the next release (SCI 5.1.2) which will be released very soon in the next couple of weeks. So stay tuned.

Thanks!

Re: not working SCI v5.1.1 after a setting which dhcp ip to static ip

hyosang_choi — Fri, 10 Aug 2018 01:31:10 GMT

That's good news.

Some our partner was very confused and afraid about a change of IP due to inaccessable.

I am looking forward to the next release or futher release.

Thanks.

Re: not working SCI v5.1.1 after a setting which dhcp ip to static ip

nnamjin_roh — Fri, 10 Aug 2018 01:35:05 GMT

Hello
I have had a same case.
So I reinstalled SCI.
By the way, How can i back up DB of SCI
and how can I restore db on new SCI sever.
Do you have a procedure document?

Re: not working SCI v5.1.1 after a setting which dhcp ip to static ip

see_ho_ting — Fri, 10 Aug 2018 02:30:27 GMT

Hi,

For backup, I would strongly recommend taking a VM snapshot. That would be the easiest and avoid all the complexities of restoring data in a new server.

Thanks!

Re: not working SCI v5.1.1 after a setting which dhcp ip to static ip

hyosang_choi — Fri, 10 Aug 2018 02:40:28 GMT

Could Ruckus provide backup method at futher release?

You will need a backup and restore method for the migration when you go someday.

Re: not working SCI v5.1.1 after a setting which dhcp ip to static ip

see_ho_ting — Fri, 10 Aug 2018 10:10:13 GMT

Our recommendation is to take a VM snapshot. That is still the surest and easiest way to do a backup and restore.