Modify Resource Group of any user in RUCKUS AI (formerly known as RUCKUS Analytics)

vasanth_edward — Wed, 21 Feb 2024 08:33:04 GMT

Limitation and procedure to modify the resource group assigned for users in RUCKUS AI

Customer Environment

MSP/Partner RUCKUS AI Account with end customers added as invited users

Symptoms

Resource group mapped to an user needed to revisited and modified

Resolution

Navigate to Admin >> Users

Use the pencil icon to edit the resource group

Notes:

You must be part of the admin resource group
You cannot edit the resource group of yourself
You can only edit the resource group of internal users
You cannot edit the resource group of any 3rd party invited user once added, the only scope is to delete and re-invite with the preferred resource group and role

topic Modify Resource Group of any user in RUCKUS AI (formerly known as RUCKUS Analytics) in RUCKUS Self-Help