Import license data to node [vSZ1] failed: System machine type does not match expected machine type

sanjay_kumar — Mon, 19 Feb 2024 03:39:04 GMT

When we try to import the license file to the SZ\vSZ, we get the following error:
"Unable to upload the controller license file. Reason: Import license data to node [vSZ1] failed: System machine type does not match expected machine type"
We see a license sync error on the events page as well.

Root cause:
The issue could be due to existing License file on SZ got corrupted. Or
Controller not able to reach to the License server.

Workaround:
Ensure that the controller is able to ping "ruckuswireless.flexnetoperations.com" from controller CLI.
Try using a different browser.
Ensure to use the right license file.

Solution:
We have to delete the existing license file using the command and then re-sync the license details. This should resolve the issue.

vSZ#config
vSZ(config)#license cloud enable
Are you sure you want to change the license server configuration? All current license data will be wipe out!! (or input 'no' to cancel)? [yes/no] yes
Successful operation
vSZ(config)#license sync-now

topic Import license data to node [vSZ1] failed: System machine type does not match expected machine type in RUCKUS Self-Help

Import license data to node [vSZ1] failed: System machine type does not match expected machine type