Methods for Collecting Support Save from ICX Switches

Vásquez_Fer — Wed, 08 Nov 2023 13:05:46 GMT

Supportsave gathers logs that are particularly valuable for diagnosing issues, especially those occurring during unexpected system restarts.

This feature is designed to collect logs from various ICX modules, which can then be shared with technical support for thorough investigation. RUCKUS advises running support save prior to firmware upgrades to ensure the availability of essential information in the event of any complications.

Available options :

1) TFTP / SCP

This option facilitates the retrieval of Support Save files through an external server using TFTP or SCP.

Command example:

TFTP :

supportsave all <Tftp_IP_Address> <File_name>

SCP :

supportsave all <SCP_IP_Address> <File_name>

Official data: https://docs.commscope.com/bundle/fastiron-09010-debugcommandref/page/GUID-461F5776-AB07-4D39-924D-EE4F0C425FF9.html

Video link as reference: https://www.youtube.com/watch?v=QndYv7igZe4

2) Via Smart Zone / Virtual Smart Zone

If the Switch is connected to a Smart Zone or Virtual Smart Zone, the download can be initiated from the controller dashboard via web.

Network > Switches

If the switch is part of a specific group, choose that group, and then select the switch on which you want to save the support save.

Next, click on 'More', and then select the 'Download Support Logs' option.

Upon clicking, an option will emerge, asking whether you wish to download the file. Subsequently, the file will be downloaded to your local machine.

3) Via Web UI

This option is only available for versions 9010 or higher.

Management > Infra.

In the SUPPORT SAVE panel, click on 'Start' to start downloading the files.

Note: To cancel an ongoing supportsave operation, click 'Cancel'. While the cancellation is in progress, the 'Start' and 'Cancel' options will be unavailable. These options will become accessible again once the cancellation is complete.

Note: If you are running supportsave from the web interface for the first time, you must select Allow in the dialog box requesting permission to download multiple files to start the multiple file download.

Once the file is downloaded, it will be in the 'Downloads' folder in the local machine.

Official data: https://docs.commscope.com/bundle/fastiron-10010-webguide/page/GUID-06CD7A36-3E4D-48EE-8A02-D29C59069989.html

Re: Methods for Collecting Support Save from ICX Switches

jeisson_diaz — Wed, 08 Nov 2023 13:53:02 GMT

I've found it very useful, thanks.

Re: Methods for Collecting Support Save from ICX Switches

Mayank — Mon, 12 Feb 2024 13:27:46 GMT

Thanks, Fer

topic Re: Methods for Collecting Support Save from ICX Switches in RUCKUS Self-Help

Methods for Collecting Support Save from ICX Switches

Re: Methods for Collecting Support Save from ICX Switches

Re: Methods for Collecting Support Save from ICX Switches