topic Facebook login not working in Unleashed Mobile app in RUCKUS Self-Help

Facebook login not working in Unleashed Mobile app

sanjay_kumar — Mon, 19 Feb 2024 03:42:14 GMT

Issue:
On the Unleashed app, if we click on Manage Network >> and select Facebook, the authentication fails with the following error message:
"Feature Unavailable: Facebook Login is currently unavailable for this app, since we are updating additional details for this app, Please try again later."

Root Cause:

The issue is caused due to the recent upgrade in Facebook's services, causing the RUCKUS Unleashed app to unable to authenticate logins through Facebook accounts. Our Unleashed team is actively collaborating with Facebook to address and resolve this situation.

Workaround:
As a workaround, customers can continue to access the system remotely using alternative options such as Google, Apple, or email accounts.

Fix:
Our team is working on the issue. Since the issue was caused by 3rd party verification, we need to go through the effort with the 3rd party and this will take some time.

I will keep the thread updated any any updates about the fix.
Your patience and understanding during this period are greatly appreciated.

Regards,
Sanjay Kumar

Re: Facebook login notworking in Unleashed Mobile app

alexvbalkom — Mon, 28 Aug 2023 11:45:41 GMT

Would be great if this issue will be fixed, can't connect anymore through the app to 50+ AP's.

Re: Facebook login notworking in Unleashed Mobile app

sanjay_kumar — Tue, 29 Aug 2023 03:23:48 GMT

Hi @alexvbalkom
We are actively working on this, in the meantime have you tried the workaround mentioned?

Re: Facebook login notworking in Unleashed Mobile app

rand — Wed, 30 Aug 2023 02:10:38 GMT

the workaround doesn't bring in our many unleashed networks. we are starting from scratch. ridiculously painful

Re: Facebook login not working in Unleashed Mobile app

sanjay_kumar — Wed, 06 Sep 2023 03:59:44 GMT

Hi All,

The issue has been fixed and now the Facebook login is working, please check.

Re: Facebook login not working in Unleashed Mobile app

alexvbalkom — Wed, 06 Sep 2023 06:44:58 GMT

Hi, I can confirm that the issue has been resolved. Thanks!

Re: Facebook login not working in Unleashed Mobile app

steve12323 — Mon, 11 Dec 2023 14:50:22 GMT

Hi,

I have an app and I am receiving the same error. There is no much information for this error.. can I ask what you did and/or how you resolved this?

Re: Facebook login not working in Unleashed Mobile app

sanjay_kumar — Tue, 12 Dec 2023 04:20:33 GMT

Hi @steve12323
Can you try upgrading the mobile app and the AP software (Using the browser) and see if you are still seeing the same issue?