https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/v-SZ-quot-Upgrade-Fail-Unsupported-version-quot/m-p/64351#M182 <P>Attempting to upgrade to the newest SmartZone versions may result in an error saying <FONT color="#FF0000"><STRONG>"Upload image failed. Unsupported version."</STRONG></FONT></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Orlando_Elias_1-1690227411359.png" style="width: 643px;"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/7907i442F15458C9929FB/image-dimensions/643x455/is-moderation-mode/true?v=v2" width="643" height="455" role="button" title="Orlando_Elias_1-1690227411359.png" alt="Orlando_Elias_1-1690227411359.png" /></span></P><P>This could happen if the current version of the controller is too old, so a 2-step upgrade may be required.</P><P>Refer to the target version's 'Upgrade Guide' document to corroborate the <STRONG>compatibility matrix</STRONG>.</P><P>Here is an example for the latest version 6.1.1</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Orlando_Elias_0-1690227258358.png" style="width: 807px;"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/7906iF4A05372FFB887FD/image-dimensions/807x178/is-moderation-mode/true?v=v2" width="807" height="178" role="button" title="Orlando_Elias_0-1690227258358.png" alt="Orlando_Elias_0-1690227258358.png" /></span></P><P>As depicted in the table, <STRONG>upgrade from versions 5.1.x or 5.2.0 and 5.2.1 is not supported</STRONG>, hence, in this case, the recommended path would be:</P><OL><LI>Upgrade to 5.2.2.0.1563</LI><LI>Upgrade to 6.1.1.0.959</LI></OL><P>I hope this information is useful.</P><P>Refer to <A href="https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/v-SZ-how-to-upgrade-the-controller-easy-upgrade-steps-for/m-p/58284" target="_blank" rel="noopener">this KB</A> for full upgrade process guidance.</P> Fri, 01 Sep 2023 21:30:17 GMT Orlando_Elias 2023-09-01T21:30:17Z https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/v-SZ-quot-Upgrade-Fail-Unsupported-version-quot/m-p/64351#M182 <P>Attempting to upgrade to the newest SmartZone versions may result in an error saying <FONT color="#FF0000"><STRONG>"Upload image failed. Unsupported version."</STRONG></FONT></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Orlando_Elias_1-1690227411359.png" style="width: 643px;"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/7907i442F15458C9929FB/image-dimensions/643x455/is-moderation-mode/true?v=v2" width="643" height="455" role="button" title="Orlando_Elias_1-1690227411359.png" alt="Orlando_Elias_1-1690227411359.png" /></span></P><P>This could happen if the current version of the controller is too old, so a 2-step upgrade may be required.</P><P>Refer to the target version's 'Upgrade Guide' document to corroborate the <STRONG>compatibility matrix</STRONG>.</P><P>Here is an example for the latest version 6.1.1</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Orlando_Elias_0-1690227258358.png" style="width: 807px;"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/7906iF4A05372FFB887FD/image-dimensions/807x178/is-moderation-mode/true?v=v2" width="807" height="178" role="button" title="Orlando_Elias_0-1690227258358.png" alt="Orlando_Elias_0-1690227258358.png" /></span></P><P>As depicted in the table, <STRONG>upgrade from versions 5.1.x or 5.2.0 and 5.2.1 is not supported</STRONG>, hence, in this case, the recommended path would be:</P><OL><LI>Upgrade to 5.2.2.0.1563</LI><LI>Upgrade to 6.1.1.0.959</LI></OL><P>I hope this information is useful.</P><P>Refer to <A href="https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/v-SZ-how-to-upgrade-the-controller-easy-upgrade-steps-for/m-p/58284" target="_blank" rel="noopener">this KB</A> for full upgrade process guidance.</P> Fri, 01 Sep 2023 21:30:17 GMT https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/v-SZ-quot-Upgrade-Fail-Unsupported-version-quot/m-p/64351#M182 Orlando_Elias 2023-09-01T21:30:17Z