topic Re: Captive portal Self Sign in Phone number format in RUCKUS One

Captive portal Self Sign in Phone number format

RivRun — Mon, 16 Oct 2023 06:56:05 GMT

The Format required for the Self Sign in with SMS recently changed and guests can no longer use the autofill on their device to enter the phone number or they will get a format error message. The captive portal gives no information on the proper format and the only documentation I know of for the proper format is page 660 of the R1 guide. There is no way that a guest will locate and read 660 pages to figure out the correct format to enter their ohone number.

Re: Captive portal Self Sign in Phone number format

syamantakomer — Mon, 16 Oct 2023 19:40:11 GMT

Hello @RivRun,

Thank you for highlighting the user experience issue.

Allow us to work internally and get this fixed.

In the meantime, could you confirm if you have also raised a support case for this issue.

Re: Captive portal Self Sign in Phone number format

RivRun — Tue, 17 Oct 2023 05:42:53 GMT

I appreciate you working to get this fixed to help make the guest experience better. We raised a support request and that is who directed us to the R1 Guide.

Re: Captive portal Self Sign in Phone number format

Agent13 — Thu, 19 Oct 2023 20:29:38 GMT

Hello,

Oddly enough is used the following format and it worked.

+1-312-555-5555

I hope that there's a fix for this because having to enter a +1 or another country code isn't the most efficient method. It worked for me, but give it a shot. You won't get the autofill once you approve the request however. I just receive a text that I just copy and paste.

Re: Captive portal Self Sign in Phone number format

syamantakomer — Thu, 19 Oct 2023 21:13:46 GMT

Hello @Agent13,

This issue was identified and reported to concerned team and a fix will be deployed in coming weeks.

Thank you for your patience and cooperation.

Re: Captive portal Self Sign in Phone number format

syamantakomer — Wed, 13 Dec 2023 15:14:37 GMT

Hi @RivRun,

This issue was resolved on 25th Oct 2023.

Please check and let us know if you still face any issues.