https://community.ruckuswireless.com/t5/RUCKUS-One/R560-never-contacted-cloud/m-p/103721#M1624 <P>I have several new R560's that will not provision with the cloud. They're running version&nbsp;<SPAN>118.2.0.0.875. Is there a different firmware version I need to load?</SPAN></P> Tue, 18 Mar 2025 16:40:32 GMT mdsmoker 2025-03-18T16:40:32Z https://community.ruckuswireless.com/t5/RUCKUS-One/R560-never-contacted-cloud/m-p/103721#M1624 <P>I have several new R560's that will not provision with the cloud. They're running version&nbsp;<SPAN>118.2.0.0.875. Is there a different firmware version I need to load?</SPAN></P> Tue, 18 Mar 2025 16:40:32 GMT https://community.ruckuswireless.com/t5/RUCKUS-One/R560-never-contacted-cloud/m-p/103721#M1624 mdsmoker 2025-03-18T16:40:32Z https://community.ruckuswireless.com/t5/RUCKUS-One/R560-never-contacted-cloud/m-p/103722#M1625 <P>Hi There,<BR />Ideally the APs should connect without any issue. Could you please confirm if the below details have been checked:</P><UL><LI>Is the AP getting a valid IP routable to Internet?</LI><LI>Does the AP have a valid DNS server?</LI><LI>Is the AP serial # added to R1?</LI><LI>Are you able to connect other AP models to R1 from the same port where the current R560s are corrected?</LI><LI>Is the AP powered with 803.at or higher PoE standards?</LI><LI>Are you able to login to the AP CLI?</LI><LI>If yes,</LI></UL><P class="lia-indent-padding-left-60px">Validate the Cloud discovery status: get scg<BR />The AP certificate status: get rpki-cert issuer<BR />ping device.ruckus.cloud<BR /><BR /><BR /></P> Tue, 18 Mar 2025 19:34:07 GMT https://community.ruckuswireless.com/t5/RUCKUS-One/R560-never-contacted-cloud/m-p/103722#M1625 remya_murugesh 2025-03-18T19:34:07Z