topic Ruckus One speed/duplex mismatch in RUCKUS One

Ruckus One speed/duplex mismatch

ks_douglas — Tue, 07 Jan 2025 17:22:20 GMT

Hello,

In Ruckus One we're seeing "incidents" reported of a speed/duplex mismatch between our switches and APs. In this case the switch is a 1G capable 7150 and the AP is a 2.5G capable R650. The switch is doing the max it's capable of but the AP is capable of more and it appears this is generating an alert for something that isn't a misconfiguration, but exepcted.

Is there a way to suppress this alert?

Thanks!

Re: Ruckus One speed/duplex mismatch

ap_ils — Tue, 07 Jan 2025 19:26:30 GMT

I would like to know this as well. It is really annoying seeing all of these messages.

Re: Ruckus One speed/duplex mismatch

yogesh_giriyapp — Wed, 22 Jan 2025 21:02:24 GMT

Hello,

You can mute the incident by click on the check box of each incident and click on Mute, however, we can only do that for one incident at a time and does not have option to do multiple incidents at once.

Regards,

Yogesh G

Re: Ruckus One speed/duplex mismatch

ks_douglas — Wed, 22 Jan 2025 22:04:59 GMT

Is there a way to configure the AP so that it doesn't expect a 2.5G connection?

Re: Ruckus One speed/duplex mismatch

yogesh_giriyapp — Thu, 23 Jan 2025 20:39:51 GMT

Hello,

Unfortunately, we do not have the option to disable it.

Re: Ruckus One speed/duplex mismatch

ks_douglas — Thu, 23 Jan 2025 20:42:21 GMT

Is there somewhere I can enter a feature request? It is very frustrating when I want to show a client how we manage their wireless and the system shows errors where there isn't a real error.

Re: Ruckus One speed/duplex mismatch

yogesh_giriyapp — Thu, 23 Jan 2025 20:46:40 GMT

Hello,

The feature request has to go through our SE (System Engineer), please create a ticket on our Ruckus Support Website regarding the same and add the details.

Ruckus Wireless Support