topic upgraded switch firmware with smartzone. in progress in some cases for days in RUCKUS Diagnostics Dashboard (RDD)

upgraded switch firmware with smartzone. in progress in some cases for days

ken_wade_d8v1y0 — Fri, 26 Mar 2021 14:12:05 GMT

We are using smartzone to upgrade the firmware on our ICZ7250,7150 switches. some complete without issue some say they fail put are really complete and some say they are "in progress" in some instances for days. The switches are operation but arent updated. Is there some way to break this cycle and finish upgrade? Rebooting doesnt seem to help

Re: upgraded switch firmware with smartzone. in progress in some cases for days

syamantakomer — Fri, 26 Mar 2021 19:31:26 GMT

Hi Ken,

What is the SW version at present? Share the show ver output.

Its odd that process got stuck in-progress state.

You my have to open a case with support.

Re: upgraded switch firmware with smartzone. in progress in some cases for days

toomas_perillus — Fri, 09 Apr 2021 16:18:19 GMT

Well I have same problem. It is caused trough vSZ. On screen I can see "in progress" but nothing happening.

So I upgraded latest FW over SSH on switch and it's fine. But on vSZ I can see that FW upgrade still in progress.
I assume that this is vSZ bug

Re: upgraded switch firmware with smartzone. in progress in some cases for days

toomas_perillus — Mon, 07 Nov 2022 21:32:28 GMT

I see that on this site no help about it. The same problem occure on vSZ 5.2. But upgrade can be solved by manual upgrade ofer TFTP or USB. No point to wait untill somehting will change on "inprogress" status. Reboot vSZ will also help about it, but do we need it ... ?

Re: upgraded switch firmware with smartzone. in progress in some cases for days

syamantakomer — Tue, 08 Nov 2022 17:19:34 GMT

Hi Toomas,

Could you confirm the complete SZ version?

There were couple of bugs fixed in 6.1.0 (latest version), I would suggest you to upgrade to 6.1.0 (if your APs and SWs support 6.1.0. Refer release notes).