topic Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page! in RUCKUS Diagnostics Dashboard (RDD)

Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

aaron_english_a — Fri, 01 Feb 2019 22:54:31 GMT

Ruckus Diagnostic Dashboard (RDD) is a lightweight tool that helps automate the troubleshooting and support process. RDD provides a single pane of glass view for Ruckus Support. Here you will find all the latest information on RDD releases, interact with the Product Management, and Support teams.

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

charles_sprick1 — Tue, 26 Feb 2019 01:03:09 GMT

What is it and what is the licensing?

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

aaron_english_a — Tue, 26 Feb 2019 22:27:35 GMT

Hi Charles,

There is no license for RDD. The service is complimentary with a Ruckus Support Contract.

For more information check out the RDD Value Proposition on the Ruckus Support Site https://support.ruckuswireless.com/Ruckus_Diagnostic_Dashboard

Best Regards,

Aaron

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

eightohtwoeleve — Wed, 27 Feb 2019 15:34:18 GMT

Looks like this product doesn't support vSZ-E 5.1.

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

aaron_english_a — Wed, 27 Feb 2019 16:51:08 GMT

Hi EightOhTwoEleven,

On the contrary RDD Services currently support:

SmartZone (SZ) and Virtual SmartZone (vSZ) Version: 3.5+
ICX 7xxx/6xxx switches Version: 8.0.0+
FastIron CX/GS/LS/WS latest versions

The platform will support Zone Director (ZD) and SmartCell Insight (SCI) in the near future.

Best Regards,
Aaron

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

eightohtwoeleve — Wed, 27 Feb 2019 18:37:28 GMT

Interesting, because when I loaded it this morning, 5.1 wasn't a choice in the drop down list for vSZ-E.

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

aaron_english_a — Wed, 27 Feb 2019 19:11:15 GMT

Hi EightOhTwoEleven,

Thank you for the feedback! I see the problem and apologize for the confusion. In RDD please select the closest version to what you have deployed on the controller for now. We will auto correct the data format on our side. In a future release, we will auto-populate the version with what is detected from the controller and this configure step will not be needed.

Best Regards,
Aaron

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

eightohtwoeleve — Wed, 27 Feb 2019 19:15:41 GMT

Do you have any documentation for after the install and once you log in (that's where the documentation currently ends)? It's somewhat seemingly ambiguous. Have to create cluster first (some might think the name has to coincide with their current cluster name), then add controller? It should be more wizard based to be honest. Perhaps get the Cloudpath people on creating a wizard for the UI to make it easier.

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

aaron_english_a — Tue, 05 Mar 2019 23:33:49 GMT

Hi EightOhTwoEleven,

Thanks for the advice. I know a few people at the Cloudpath team and will chat with them. We have a Quick Start Guide on the support page. However, it is being rewritten by our publications team. An updated Setup Guide should be posted to that page early next week. I’ll make sure to announce it here when it is available.

Best Regards,

Aaron

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

aaron_english_a — Mon, 11 Mar 2019 21:00:20 GMT

Check out our updated Installation Guide and User Guide at: support.ruckuswireless.com/Ruckus_Diagnostic_Dashboard

Best Regards,

Aaron

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

eightohtwoeleve — Tue, 12 Mar 2019 12:33:34 GMT

Thank you for keeping us updated.

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

alexis_rivera_d — Sun, 17 Mar 2019 10:44:09 GMT

Hi

Its there any beta version for ZD 3050?

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

aaron_english_a — Mon, 18 Mar 2019 16:44:49 GMT

Hi Alexis,

Great question. No beta for ZD at this time. We will support ZD and SCI in the 2nd 1⁄2 of 2019. I’ll make sure to announce the GA releases to the forum as soon as they are available.

Best Regards,

Aaron

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

hyosang_choi — Tue, 19 Mar 2019 08:40:35 GMT

Is it free only who have support entilement for SZ, AP or ICX?

If we have demo device of SZ, AP or ICX, couldn't we try to use RDD for lab or DEMO?

Our RDD for demo shows us pending status like below.

And RDD shows us below that devices are "offline".

Does it related a support entitlement of the device?

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

aaron_english_a — Tue, 19 Mar 2019 16:58:28 GMT

Hi Jeronimo,

RDD is free to any customer with a valid support contract and there should be no issue with monitoring equipment in your demo lab.

The RDD phone home registrar sees the RT-RDD VM as offline. This can be from the ipsec tunnel being closed or a stalled process on the VM, resulting in the entitlement data you see as pending and the controller states not being updated.

Can you reboot the VM and then look at: Administration > Ruckus Diagnostic Dashboard > Critical Services and verify that Cloud Registration and Cloud Statistic statuses are green.

If these are Online, the population of data can take up to an hour as data aggregation is run in 15 min intervals.

Best Regards,

Aaron

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

eightohtwoeleve — Tue, 19 Mar 2019 18:28:46 GMT

How do I read these graphs, they seem "off" - aggregate throughput only in Bits? .. is this just control/management traffic or something?

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

aaron_english_a — Tue, 19 Mar 2019 22:02:25 GMT

Hi EightOhTwoEleven,

Thanks for the feedback. There are definitely more than one UI issue that need addressed in this data view. I’ll open a case with the Development team and get these views under review.

Best Regards,

Aaron

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

eightohtwoeleve — Wed, 20 Mar 2019 13:47:41 GMT

Thank you sir! At least I'm not going crazy, so there's that.

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

hyosang_choi — Fri, 22 Mar 2019 07:57:02 GMT

How do it configure to work good?

Out RDD doesnt work still.

I gave up haha.

Re: Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

eightohtwoeleve — Fri, 22 Mar 2019 14:32:18 GMT

Right now, there's nothing you can do except wait for Ruckus to release a patch/update. So the product itself is bricked and unreliable until that happens. I'm surprised they didn't pull the download yet.