topic Re: Get non-working web servises after deployment master node of RDD in RUCKUS Diagnostics Dashboard (RDD)

Get non-working web servises after deployment master node of RDD

pavel_sannikov — Mon, 11 Jan 2021 06:46:31 GMT

Hi team!

I deployed master node of RDD, and see "RDD Web: Offline" on splash screen on console.

Also, I got HTTP 503 error code in browser.

How to debug/fix this problem?

I reboot node already - it doesn't help.

Thanks!

pavel_sannikov — Mon, 11 Jan 2021 06:49:16 GMT

I use RDD-1.11.15-sp-2.0-16gbm.ova for deployment

xang_xiong — Mon, 11 Jan 2021 16:13:38 GMT

Hi pavel_sannikov,

"RDD Web: Offline" usually mean the web server for RDD is not responding to internal request.

Try and re-provision the Node by going to "Menu (F1)" -> "(c) Reprovision".

If that does not help, please reach out to our Team at #DL-RDD-Ops@commscope.com and we can help you troubleshoot further.

pavel_sannikov — Tue, 12 Jan 2021 06:59:57 GMT

Hi, Team!

We try to do re-provision, but also get error

I'm not sure, what service I must use to reach #DL-RDD-Ops@commscope.com ? I try to send email to DL-RDD-Ops@commscope.com but address not found

xang_xiong — Tue, 12 Jan 2021 16:10:31 GMT

Hi pavel_sannikov,

#DL-RDD-Ops@commscope.com is the full email. The # at the beginning is part of the email address as well.