topic Re: ap t301s don't communicate with zd1200 in To Be Moved

ap t301s don't communicate with zd1200

chbane_mohamed — Mon, 10 Jul 2017 09:45:09 GMT

Re: ap t301s don't communicate with zd1200

abilash_p_r — Tue, 11 Jul 2017 00:35:33 GMT

Hi Chbane,

Please try to check if both AP and ZD have connectivity to each other.
SSH into AP using default password (username:admin,password:sp-admin), and enter below commands

           set scg ip 
           reboot

After AP reboot, it should connect to the ZD.

If you still observe any issues please download AP support info and screen shot of ZD interface after navigating to Monitor>>Access points and open a case with Ruckus support (https://support.ruckuswireless.com/contact-us).

Regards,
Abilash PR.

Re: ap t301s don't communicate with zd1200

chbane_mohamed — Tue, 11 Jul 2017 07:48:37 GMT

hello

i already use this command, i should use set zone director ip
but this command don't exit in this ap

Re: ap t301s don't communicate with zd1200

abilash_p_r — Tue, 11 Jul 2017 08:42:20 GMT

Hi Chabane,

I am sorry the command should have been "set director ip 192.168.10.10" (please use your ZD IP instead of 192.168.10.10) and "reboot" .

If you observe AP not joining the ZD, please open a ticket with Ruckus Support.

Regards,

Abilash PR

Re: ap t301s don't communicate with zd1200

chbane_mohamed — Tue, 11 Jul 2017 08:49:09 GMT

hi
when i acced to all ap connected to the zd it exit the command set director ip,

but this ap have not this command, i try to apgrade it but it don't accept any apgrade

Re: ap t301s don't communicate with zd1200

abilash_p_r — Tue, 11 Jul 2017 14:06:07 GMT

Hi Chbane,

Please open a case with Ruckus Support with your available time for WebEx, so this issue can be addressed.

Regards,
Abilash PR.

Re: ap t301s don't communicate with zd1200

chbane_mohamed — Tue, 11 Jul 2017 14:09:37 GMT

thank you verry mutch and i'm sorry for my english, so the serial number 101608000451