topic Re: "Normal" number of R600 AP reboots in To Be Moved

"Normal" number of R600 AP reboots

clayton_taverni — Tue, 24 May 2016 16:57:42 GMT

We have 915 APs (80% R600s, 20% R710s) and we get approximately one AP reboot a day. The reasons given by the controller aren't really clear ("system fault", "system recovery by watchdog", "unknown reason", etc.) so I was wondering if our numbers are normal or something worth worrying about.

We have the SmartZone 100 controller on version 3.1.1.0.476 with the APs on firmware version 3.1.1.0.349.

Re: "Normal" number of R600 AP reboots

michael_brado — Thu, 26 May 2016 17:22:23 GMT

Hello, I do know that latest updates for R710/R600 are in version 3.1.2.0.520, recently posted to Support.

Re: "Normal" number of R600 AP reboots

clayton_taverni — Tue, 31 May 2016 16:01:37 GMT

Thanks. So you're suggesting to install the updates and see if the reboots continue?

What about the controllers? We're scheduled to update them but not for another month or so.

Any idea what the rate of unexplained reboots is when everything is updated/current?

Re: "Normal" number of R600 AP reboots

michael_brado — Tue, 31 May 2016 17:20:55 GMT

The AP updates are a part of your SmartZone controller upgrade.
When you upgrade the controller(s) to 3.1.2.0.520, the APs will be updated to version 3.1.2.0.134.

Any reboots after the upgrade should be investigated with Tech Support.