AP disappeared from the MAP after changing AP Group

igor_brna — Sun, 17 Sep 2017 11:53:03 GMT

We are using SmartZone 100 with newest firmware and about 60 APs (combination of R510 and R310).
It is all in multi-store building with similar floor plan floor by floor. We have created the Maps for each floor and placed APs to the positions.
We figured out, that there are too many AP in place and wanted to disable few and left them there as back-up. For that we have created new AP group, which has no SSID and radio is disable. So APs are online, but inactive.
But the problem is, once we move AP to the other AP Group, AP disappear from the Map.

Is there any way the AP would actually stayed on the Map on chosen position?

Appreciate any help here.

Re: AP disappeared from the MAP after changing AP Group

michael_brado — Mon, 25 Sep 2017 21:15:36 GMT

Hello Igor,

I suggest to open a ticket with Tech Support, who can file a Bug if this is not expected behavior.

topic Re: AP disappeared from the MAP after changing AP Group in To Be Moved

AP disappeared from the MAP after changing AP Group

Re: AP disappeared from the MAP after changing AP Group