topic Re: Model[zf2741] is not supported; connection request from AP[74:91:1a:10:00:80] refused ZD is running 9.3.4.0.21 and ZF 8.2.0.0.53 Need help? in To Be Moved

Model[zf2741] is not supported; connection request from AP[74:91:1a:10:00:80] refused ZD is running 9.3.4.0.21 and ZF 8.2.0.0.53 Need help?

frankie_maurenc — Mon, 25 May 2020 12:35:02 GMT

We are getting this event message in the ZD does the 9.3.4.0.21 support the ZF 2741 is so How can we upgrade the firmware of the ZF from 8.2.0.0.53 to match the ZD if that is the problem?
Thank you

Re: Model[zf2741] is not supported; connection request from AP[74:91:1a:10:00:80] refused ZD is running 9.3.4.0.21 and ZF 8.2.0.0.53 Need help?

syamantakomer — Mon, 25 May 2020 16:35:52 GMT

Hi Frankie,

Upgrade the AP's firmware to 9.x using CLI. Refer below article for procedure.

https://support.ruckuswireless.com/articles/000004416

You can download AP image from below link.

https://support.ruckuswireless.com/software/168-zf2741-firmware-9-3-2-0-3

Regards,
Syamantak Omer

Re: Model[zf2741] is not supported; connection request from AP[74:91:1a:10:00:80] refused ZD is running 9.3.4.0.21 and ZF 8.2.0.0.53 Need help?

frankie_maurenc — Mon, 25 May 2020 23:12:02 GMT

When I tried to download the file I received this message "That file is only available to Premium Support users" ?
Thank you

Re: Model[zf2741] is not supported; connection request from AP[74:91:1a:10:00:80] refused ZD is running 9.3.4.0.21 and ZF 8.2.0.0.53 Need help?

syamantakomer — Tue, 26 May 2020 10:44:29 GMT

Hi Frankie,

This means you don't have support contract and that is why you are not able to download the upgrade file.

Upgrade files are only available for premium customers.

Regards,
Syamantak Omer