topic Re: Lost heartbeat in To Be Moved

Lost heartbeat

steve_greenfiel — Sat, 27 Apr 2019 13:26:43 GMT

I am new to Ruckus. Getech recently installed Unleashed and seven r500 APs. I get messages at the same time each morning that the APs lose heartbeat what is this? Is it serious? Doesn't last long and doesn't seem to cause a major problem. I would like to know what is happening though and how to fix it? Thanks

Re: Lost heartbeat

nickzourdos — Sun, 28 Apr 2019 02:48:13 GMT

Heartbeats are sent between the controller and the AP, usually in specific increments. Depends on which controller you are using, but here's a reference for AP to ZD that I made, keep in mind this is unofficial but pretty close:

Re: Lost heartbeat

steve_greenfiel — Sun, 28 Apr 2019 06:50:49 GMT

Thanks for this interesting explanation Nick. In this case the first AP set up acts as controller as unleashed is ‘controller less’. I will raise a case with Ruckus support to see how I might overcome this problem. Thanks again. Steve