topic Re: SmartZone 100: wireless clients connected but not showing up in the controller in To Be Moved

SmartZone 100: wireless clients connected but not showing up in the controller

clayton_taverni — Wed, 01 Feb 2017 16:52:47 GMT

I go to my Access Points, I find an AP with clients but when I try to find the clients connected to that AP, none show up.

We recently had one of our two controllers die so we had to configure and install a 3rd controller so maybe a setting got changed?

Thanks.

Re: SmartZone 100: wireless clients connected but not showing up in the controller

john_schwoerer — Thu, 09 Mar 2017 03:09:32 GMT

I have the same problem with clients. : (

Re: SmartZone 100: wireless clients connected but not showing up in the controller

hyosang_choi — Thu, 09 Mar 2017 04:45:10 GMT

In fisrt , In SZ, client's status update inverval is 3 min.

You wait update for inverval to first associaton client.

In Second, in dashboard screen, if System Uptme is minus(-), you must check system ntp setting.

If SZ was gone from future(ex. 11:00) to past time(ex. 9:00), SZ does not update AP or Client status till time will reach future time(ex. above 11:00).

If so, you must wait until future time(ex above 11:00) or factory-reset and re-install.

Regards.

Re: SmartZone 100: wireless clients connected but not showing up in the controller

hemant_singh — Mon, 22 Nov 2021 11:59:46 GMT

hi, I have 46 ruckus R650 connected to my SZ100 controller, the problem is that' there is no wireless client are visible now. earlier it was working perfectly fine but from last two days, it is showing 0 wireless clients.

Re: SmartZone 100: wireless clients connected but not showing up in the controller

Vineet_nejwala — Fri, 26 Nov 2021 08:57:37 GMT

@hemant_singh

It could be an glitch in the database which can be fixed performing an ES reindex. Can you please open a TAC case so an TSE can assist you on same.

https://support.ruckuswireless.com/contact-us

Best Regards

Vineet

Re: SmartZone 100: wireless clients connected but not showing up in the controller

Haniyeh — Thu, 24 Aug 2023 23:03:25 GMT

Hi,

Remote Crestron devices are connected to the SSID and working fine but they are not showing up in ARCC client devices list.

Can you please help?