topic New Ruckus T310c Unleashed randomly rebooting in To Be Moved

New Ruckus T310c Unleashed randomly rebooting

hans_boelen — Thu, 15 Aug 2019 17:37:16 GMT

hi,

Since 2 weeks i have configured a new ruckus T310c device (just one).
i get some headache of it becaus it is randomwise restarted.
Sometimes, it stays online for more than 4 hours but mostly the device is rebooting much quicker (sometimes even 10 minutes) with the following message after boot:
AP[Ruckus1@...] joins with uptime [124] s and last disconnected reason [AP Restart : power cycle]
Sometimes i have another message which is:
AP[Ruckus1@...] joins with uptime [127] s and last disconnected reason [AP Restart : application reboot]

The device is located after just 15 meter poe cable. My previous accesspoint (Engenius ENH900EXT) was very stable during his last 5 years. Since this new device a have a lot of downtime on my clients.
I have already static ip address and static channel choice.

What can i do to find the problem? Or can it be that the poe adapter is corrupt (also a new one).

Current firmware version: 200.7.10.102.64

I will appriciate if i can get support to fix this problem.
Thanks in advance
Hans

Re: New Ruckus T310c Unleashed randomly rebooting

hans_boelen — Thu, 15 Aug 2019 18:43:59 GMT

in addition: the poe adapter is a
A F- Xi- WW00
Xclaim AF-Xi PoE Injector Universele Gigabit PoE-injector (802.3af)

Re: New Ruckus T310c Unleashed randomly rebooting

michael_brado — Mon, 19 Aug 2019 22:58:50 GMT

The log messages do indicate possible issue with power.
You might test by 1) change PoE switch port, or 2) change Eth cable, or 3) both...
Are there other devices drawing power from your switch?

Re: New Ruckus T310c Unleashed randomly rebooting

hans_boelen — Tue, 20 Aug 2019 09:35:39 GMT

Hi, in mean time i have switched the device for a new one and all my problems are gone. It seems the previous (new) device was a 'mondaymorning' product. Last week i did already started with your suggestions and without any improvements i decide to order a new device. Thanks for response.
For now my problems are solved.