topic Re: ZD1100 flashing red led on status. Getting ping but unable to access via browser. Have reset it, but it not working at all. Any suggestions? in To Be Moved

ZD1100 flashing red led on status. Getting ping but unable to access via browser. Have reset it, but it not working at all. Any suggestions?

mohammed_irshad — Sun, 12 Jul 2020 13:44:58 GMT

ZD1100 is not working and flashing red led on status.. Getting ping but unable to access via browser. Have reset it, but its not working at all.. I dont see any fault on switch side of the uplink. Also its AMC expired on 30 June, 2020. Any suggestions?

Re: ZD1100 flashing red led on status. Getting ping but unable to access via browser. Have reset it, but it not working at all. Any suggestions?

michael_brado — Tue, 14 Jul 2020 21:50:03 GMT

Try connecting to the console and see what you see... doesn't sound good.
End of Sale was June 30, 2015. Last day for Repair or Replace was June 30, 2020.
End of Life for the ZD1100...

Re: ZD1100 flashing red led on status. Getting ping but unable to access via browser. Have reset it, but it not working at all. Any suggestions?

mohammed_irshad — Wed, 15 Jul 2020 05:52:06 GMT

Dear Michael,

Thank you for reply. Getting below output while connecting console,

ÿÿÿþÿÿþùùÿÿùùùù;ÜTM u1Ø]ÿhXý^ ̧ËÇîÛ]üÿýõ—žžþMíÜÙ|Ëÿ×1⁄4®Žö,
Ó<.Ü<®/

3⁄4ÿ–Ïþëoqqîˆà&6þyiã§Œ«ˆ1¢ÈK3[1]ý£Ýìøå RÚq!IÒó;GÙ}&ñ2

1“ýøøø Ò–2ébÅÌ3ŽRhE§hB6[Æ¶2–#h3ˆ3Íƒ0¶Ë ́`C›6[À¶Ÿ3Y» ́@3 ́3óÜj0Û`ži

̃0¤ö8xV‹1[¶

’[2ÄKŒ+·snÆ~6ƒ3Y3Í3ðKØÆi1^ÛÙï2`Û¢kÙ+3‘3œÌ“Ú
[ZF9Vs‐1›¶KYtïTMó[fw

Y~5Öò¦Ž3Úl›[[scÙ ̄ß1›¿ ̃9›=96„r† ́~3Š\0ôY3ƒòC4OŒß¶›fsØ'Ø¶<ˆ-6`sðóYožpb¶&a3Â3Ì3ÚÌÎii7 ́3 ̃†3Þ3°3þþ36jO=úþ3(¶3¶·ræ·õ33 ̃3°1f¶š~^ÛðØ{0'Þ ́&gž0ró‹ˆ›x3ló6ƒ

TMçÙ?[0›±Z
Ã2pF–6£l`óA7pn0ðÃ
#É43)[3›`þ3šóTMË‐

‘cÙã6$vóv3TG ̧Ådxþ›03⁄43šó3‐ ́ÑÏ3rð'6Ù›¶û[1]&
ó336b<#ÎZ>ðTMólã2n32P<3 Û7‐›`{Û
96xùã66‘s×7‐:s»¶^a‐û†lãÙë‘Ÿ¶Ù ̧c#?TM3çt6;μÞ1 3œ23 ŽÏžÃf2†ƒ{ÚdýOÈáÛ2ÿ2¦ÖykÌào°06f7£°~ƒCróÙ ;

ðóf&»Î0rtÛ_2FZbqÎA!ùØú

ú3LÚûá«Òm4HLÏþõiÇ0+–¡%Îj!”k©63¿ÛƒÌÿ ¢¶ü 1⁄43TM`[‚#Ø8°Û6?;þ63mÓ2ÿ6C3[þcRòaù¦ÊÛˆeü|Ùb¥ÚŒhLVÞ¬óy¤jýœÏJÿcB!ÿkÜìYÝC®3Ø7–m‐0öÜÄ—)NúžRDiÖRˆCÊf¿)ÒqßmraˆyãaŒ1 ä„mÔEÆrwWš•È)!®i)jžÎÝ·ŸÛdvzÎ1Bƒ–ZižßÚkÖNÏ[Õã«‚Bâ]}$μ{›ßì ́C„ÆHB[ÞÄÖp

o!×Þ‘3bÅ)ÔÛ./2Lýá‰2×ÿg†‐NJ Š?...ò1⁄4óö®C8~=h=3Ým2 V†Ü–óŒï+2årmk¥ý}êÅlÇÛg†(ç)
qaˆ6K¦ïQlbnÙùy!®#Jr×ï¥)žûiR§çÎÈ4yÂ1⁄4ž ‡è ́w„`”ëøþþfC/çËvÄŽeˆs8×Çîÿ1î+ŠÂý±b!2Šmþ1*°æNqð)B”úŒ<;ã[1]òÂsÕ‰îpùÊ¢œ§ø¥z1#–§FDÒÑþý×YöûÏVŠùóUÂ!ä†¤ÿJ! ́2Ý...¥BáùýqÝÙLKBÿsë†1àÁã÷ò»þL8£:R„«ÐÏŒˆ+ˆGÝ

Úþö$Ï’ÿMœ-÷XòO®ÿŽmo1[ûE1⁄2i[»õLügXÞÿ9ˆþF1⁄2–éaB/”ëçCêÐþ1¢Óïb]s!ùq3⁄4ƒ
)u„FŒÈ©i%cÇG(áuýoŸ3⁄4eýsW|r
1⁄2t(1.18vÿ!ÍýsYäöÓÜoØ{s]/RÈ¦äo^ÕÛÊâñFðŒïkoYVï óμÿË1Ä...óJbþ
Rîíö1ñˆâ3
üμhuÌ§ËueƒæZrC ̃æ¿•ù)
ÈsÒ

ËÿcoÒ1⁄4AÊØ3ÇïÅaŽvs€ÀV°+8 ]\Ø[1]!M9åÜÈSÒÄûaûø!økYW3`iNþ!GRÛÀ
ã©ókãS!Þ1¤ŠÊö5VmhÖ!1Xÿˆâ£"‹V[3ÿJòˆâë‐†^ÿ8ŒcÎîÚLÞ+ökãS1⁄2pòúóÆÑ}ýÞrBþ†£Š

Regards

Irshad

Mobile: +91 983318186; +91 8860074162

Re: ZD1100 flashing red led on status. Getting ping but unable to access via browser. Have reset it, but it not working at all. Any suggestions?

syamantakomer — Wed, 15 Jul 2020 10:58:12 GMT

Hi Irshad,

"flashing red" means system has hardware issue.

Try to follow factory reset on ZD and recover it. If it is still failing then raise a case with support for replacement.

Refer the below article for factory reset procedure.

https://support.ruckuswireless.com/articles/000010062

Regards,
Syamantak Omer

Re: ZD1100 flashing red led on status. Getting ping but unable to access via browser. Have reset it, but it not working at all. Any suggestions?

mohammed_irshad — Thu, 16 Jul 2020 05:08:57 GMT

Hi Omer,
Thank you for your reply. Have reset the device but still flashing RED LED on status and not working at all. Its warranty expired on June 30, 2020. Also, tried via console but getting below,

ÿÿÿþÿÿþùùÿÿùùùù;ÜTM u 1Ø]ÿhX ý^ ̧ËÇîÛ]üÿýõ— ž žþM íÜÙ|Ëÿ×1⁄4®Žö,

Ó<.Ü<®/ 3⁄4ÿ– Ïþëoqqîˆà&6þyiã§Œ«ˆ1¢ÈK 3 ý£Ýìøå RÚq!IÒó;GÙ}&ñ2

1“ýøøø Ò–2ébÅÌ3ŽRhE§hB6[Æ¶2–# h3ˆ3Íƒ0 ¶Ë ́`C› ¬6[À¶Ÿ3Y» ́@3 ́3óÜj 0Û`ži ̃0 ¤ö 8¬xV ‹1[¶ ’[2 ÄKŒ+·snÆ~6ƒ3Y3Í3ðKØÆi1^ÛÙï2` Û¢ kÙ+3‘3œ Ì “Ú

[ZF9Vs 1›¶ KYtïTMó[fw

Y~5Öò¦Ž3Úl›[[scÙ ̄ß1›¿ ̃9›= 96„r†¬ ́~3Š\ 0ôY3ƒòC4OŒß¶›fsØ'Ø¶<ˆ-6`sðóYožp b¶& a3Â3Ì-3ÚÌ Îii7 ́3 ̃†3Þ 3°3þþ36jO=úþ3(¶3¶·ræ·õ33 ̃3° 1f¶š~^ÛðØ{ 0'Þ ́&gž 0ró‹ˆ›x3ló6ƒ

TMçÙ?[0›±Z

Ã2pF–6£l`óA7pn0ðÃ

# É 43)[3›`þ3šóTMË ‘cÙã6$vóv 3TG ̧ Å dx þ›03⁄43šó3 ́ÑÏ3rð'6Ù›¶û &

ó336b<#ÎZ>ðTMólã2n32P<3 Û7 ›`{Û

96xùã66‘s×7 : s»¶^a û†lãÙë‘Ÿ¶Ù ̧c #?TM3çt6;μÞ1 3œ2 3 ŽÏžÃf2†ƒ{Úd ýOÈáÛ2ÿ2¦ÖykÌào°06 f7£°~ƒCróÙ ;

ðóf&»Î0rtÛ_2F ZbqÎA!ùØú ú3LÚûá«Òm4HL ÏþõiÇ0+–¡%Îj ! ”k© 63¿ÛƒÌÿ ¢¶ü 1⁄43TM`[‚ #Ø8 °Û6?;þ63mÓ2ÿ6C3[þcRòaù¦ÊÛˆeü | Ùb ¥ÚŒhLVÞ ¬óy¤jýœÏJÿcB!ÿkÜìYÝC®3Ø7–m 0öÜÄ—)NúžRDiÖRˆ CÊf¿)Òqßm raˆyãa Œ1

ä„mÔEÆrwWš•È)!®i)j žÎÝ·ŸÛdvzÎ1Bƒ– ZižßÚk ÖN Ï[Õ ã«‚Bâ]}$μ{› ßì ́C„ÆHB[ÞÄÖp

o!×Þ‘3b Å)ÔÛ./2L ýá‰2×ÿg† NJ Š?...ò 1⁄4óö®C8~=h=3Ý m2 V †Ü– óŒ ï+ 2årmk¥ý}ê Ål ÇÛg†(ç)

qaˆ6K¦ïQlbnÙùy!®#Jr× ï¥)žûiR§çÎÈ4yÂ1⁄4 ž ‡è ́w„`”ëøþþf C/çËvÄŽeˆs8×Çîÿ1î+ŠÂý±b!2Šmþ1*°æNqð) B”úŒ<;ã òÂsÕ‰îpùÊ¢œ§ø¥z1#–§FDÒÑþý×YöûÏVŠùóUÂ!ä†¤ÿJ! ́2Ý...¥B áùýq ÝÙLKBÿs ë†1àÁã÷ò»þL8£:R „«Ð ÏŒˆ+ˆGÝ

Úþö$Ï’ÿMœ-÷XòO®ÿŽmo1[ûE1⁄2i[»õLügXÞÿ9ˆþF1⁄2–éaB/”ëçCêÐþ1¢Óïb]s!ùq3⁄4ƒ

1⁄2t(1.18vÿ!ÍýsY äöÓÜo Ø{s]/RÈ¦äo^ÕÛ ÊâñFðŒï koYVï óμÿË1Ä...óJbþ

Rîíö1ñˆâ3

üμhuÌ§ËueƒæZrC ̃æ¿•ù)

ÈsÒ

ËÿcoÒ1⁄4 AÊØ3ÇïÅaŽvs€ÀV°+8 ]\Ø !M9åÜÈSÒÄûaûø!økYW3`iNþ!GRÛÀ

Regards

Irshad

Moobile: +91 9833181286; +91 8860074162

Re: ZD1100 flashing red led on status. Getting ping but unable to access via browser. Have reset it, but it not working at all. Any suggestions?

syamantakomer — Thu, 16 Jul 2020 17:35:18 GMT

Beyond this, I don't think we can do any additional troubleshooting, RMA is the only option.

Log a case with support and check if device is still eligible for RMA under RTF mode (Return to Factory).