topic Re: Audio drops during web chat. Sometimes video conferencing is an issue as well. in To Be Moved

Audio drops during web chat. Sometimes video conferencing is an issue as well.

aaron_craig_7ua — Mon, 06 Jul 2020 16:20:00 GMT

Hello. I am not a networking expert but the house I bought came with two Ruckus R510 APs and a ICX7150-C12P switch. When using Skype, Discord, Teams, etc. for audio/video chats my audio cuts on on a regular basis. This issue does not occur when I am plugged into the switch instead of using WiFi. However, as this home doesn't have any LAN drops in the bedrooms, I prefer to stay on WiFi.

Before this house, I've never used a Ruckus device before so don't know much about troubleshooting this issue. My download/upload speeds are close to 1GB when performing test on wired, and around 600Mbps on WiFi.

Is this a QoS issue? If so, how do I configure QoS on a Ruckus to resolve this issue.

Re: Audio drops during web chat. Sometimes video conferencing is an issue as well.

andrew_giancol1 — Mon, 06 Jul 2020 16:30:51 GMT

Do you have access to unleashed ap administration console? If so go to Admin & Services -> Services -> Radio Control. Select the Background Scanning tab, and either turn off "Run a background scan on .." or set the thresholds higher. My AP's are at 9000 seconds.
Hope that helps.

Re: Audio drops during web chat. Sometimes video conferencing is an issue as well.

aaron_craig_7ua — Mon, 06 Jul 2020 16:34:12 GMT

I do.

Re: Audio drops during web chat. Sometimes video conferencing is an issue as well.

andrew_giancol1 — Mon, 06 Jul 2020 16:35:56 GMT

i updated my original reply.

Re: Audio drops during web chat. Sometimes video conferencing is an issue as well.

aaron_craig_7ua — Mon, 06 Jul 2020 16:37:12 GMT

I'll try that out and see how it works. Thank you.

Re: Audio drops during web chat. Sometimes video conferencing is an issue as well.

aaron_craig_7ua — Fri, 14 Aug 2020 21:58:36 GMT

It seems to have improved the issue a little bit but I'm still running into some dropping audio. It's a lot worse when I'm downloading stuff. Speed tests normally come around 400-600 Mbps.Could this be an issue with QoS?