topic Re: Guest portal login redirecting to IP of master AP in To Be Moved

Guest portal login redirecting to IP of master AP

mark_johnson_65 — Thu, 23 Mar 2017 03:58:40 GMT

Using Unleashed R500's with system version 200.2.9.13.186

When a guest connects to the guest network the logon page has a URL containing the master AP's IP address. This causes an SSL certificate error because the certificate name and URL are mismatched.

Is it possible to get the logon page to redirect to a FQDN?

I don't want to shell out for a public certificate if I don't know this is possible.

Thanks

Re: Guest portal login redirecting to IP of master AP

michael_brado — Fri, 24 Mar 2017 18:19:45 GMT

I don't believe this is possible Mark, and that you might have to register an FQDN with your Unleashed Mgt IP.
But it would be worth a short change management period to do an upgrade to your Unleashed network, to the
current 200.3.9.13.228? This is what you will get if you use the Online upgrade option, else code is also on
Support. https://support.ruckuswireless.com/products/82-unleashed#firmwares

Re: Guest portal login redirecting to IP of master AP

mark_johnson_65 — Sun, 26 Mar 2017 23:52:46 GMT

Thanks Michael, I'll try out the new firmware.

Re: Guest portal login redirecting to IP of master AP

mark_johnson_65 — Thu, 20 Apr 2017 06:46:12 GMT

I've updated the firmware to 200.3.9.228

The guest_login is still redirected to the master AP IP - same as shown in the on-line help https://docs.ruckuswireless.com/unleashed/200.3/#t-UsingOnboardPortal.html

If I install an SSL certificate it will still give an SSL error as the certificate name and website address will be different. Is there any chance we will be able to configure the redirection URL to a FQDN in a future update?

Thanks

Re: Guest portal login redirecting to IP of master AP

steve_shenkosky — Thu, 22 Feb 2018 19:38:13 GMT

Same problem here and our corporate documentation to users stays the same but the master changes upon update and then they can't access the portal with the /guestpass as the front loaded IP redirect them and changes it to /admin