topic Re: Ruckus AP Power line blinking and other lights are off in RUCKUS Support for Lennar Homes

Ruckus AP Power line blinking and other lights are off

Deepika — Thu, 13 Jul 2023 14:08:56 GMT

We have ruckus AP on every level in our townhome and the power light is blinking. None of the other lights including 5G and 2.4G are on. Can someone please help with this issue

Re: Ruckus AP Power line blinking and other lights are off

Jayavidhya — Thu, 13 Jul 2023 14:28:56 GMT

Hi @Deepika

Greetings of the day,

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Also please let us know how many access points are connected to the switch.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AP Power line blinking and other lights are off

Deepika — Thu, 13 Jul 2023 15:08:13 GMT

Hello Jayavidhya,

We have four access points and please find the images below -

Lower levelGarage SwitchGarage SwitchSecond levelFirst

Re: Ruckus AP Power line blinking and other lights are off

Jayavidhya — Thu, 13 Jul 2023 15:59:55 GMT

Hi @Deepika

Based on the images you have shared it seems that the ethernet cable coming from the router/modem is connected to the wrong ports of the switch. It has to be plugged into one of the 12 ports of the switch as mentioned below.

Here I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AP Power line blinking and other lights are off

Deepika — Thu, 13 Jul 2023 16:02:42 GMT

Will this resolve the power line blinking on the access point as well?

Re: Ruckus AP Power line blinking and other lights are off

Jayavidhya — Thu, 13 Jul 2023 16:19:28 GMT

Hi @Deepika

Please connect the ethernet cable to one of the 12 ports of the switch and check the LED status of the access points.

Once you are done with the above process please let us know the LED status of the access points.

Here I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AP Power line blinking and other lights are off

Deepika — Thu, 13 Jul 2023 16:39:26 GMT

Hello,

Please find the status of the LED after changing the Ethernet.

Re: Ruckus AP Power line blinking and other lights are off

Jayavidhya — Thu, 13 Jul 2023 17:09:45 GMT

Hi @Deepika

The Amber LED on 5 GHz means there is no client associated/connected to the 5GHz radio which means the radio signal is on, but you have no devices connected (phone, computer so ion).

To solve this issue please check the connection between the ISP router to the Ruckus ICX7150 Switch, because if this connection it's not working you will never get internet connection, just the AP will be powering up, because the Switch will provide power only. The yellow ports must be connected to your AP and your ISP router.

Also please share the image of the switch showing the cable connections.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AP Power line blinking and other lights are off

Deepika — Thu, 13 Jul 2023 18:22:57 GMT

Though the devices are connected to both 2.4 and 5G, the light shows amber color.

below are the images of the switch

Re: Ruckus AP Power line blinking and other lights are off

Jayavidhya — Thu, 13 Jul 2023 18:40:31 GMT

Hi @Deepika

Thanks for your update

Please try the following troubleshooting steps.

1. Hard reset the AP using a paper clip to factor default it. Press and hold the FD pinhole for 40 secs.

2. Create a Test SSID

3. Try to connect any client to the SSID.

Note: In case the client doesn't connect to 5GHz, then for testing, disable 2.4 GHz radio on the AP and try to connect to the AP on 5GHz to verify if the client is getting associated and the LED turns Green.

Please try the above mentioned steps to see whether the lights turn green or not.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AP Power line blinking and other lights are off

Deepika — Thu, 13 Jul 2023 19:12:12 GMT

Hello,

I tried connecting to one of the older SSID and I see green in 5G

How can I change or create a new SSID for 5G and 2.4G

Re: Ruckus AP Power line blinking and other lights are off

Deepika — Thu, 13 Jul 2023 19:15:35 GMT

Also, can all access point have different SSIDs

Re: Ruckus AP Power line blinking and other lights are off

Jayavidhya — Thu, 13 Jul 2023 19:32:52 GMT

Hi @Deepika

Please follow the below steps on how to create a new SSID. Also please try this step on a single access point and check whether the access points turns green or not.

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/m-p/47049

If the above step doesn't work please try to hard reset the AP using a paper clip to factor default it. Press and hold the FD pinhole for 40 secs.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AP Power line blinking and other lights are off

Deepika — Thu, 13 Jul 2023 19:42:14 GMT

Thank you, Will follow above steps and let you know.

Also, can 4 access points have 4 different SSIDs?

Re: Ruckus AP Power line blinking and other lights are off

Deepika — Thu, 13 Jul 2023 19:59:43 GMT

Can you please help in getting the ruckus app username and password?

Re: Ruckus AP Power line blinking and other lights are off

Jayavidhya — Thu, 13 Jul 2023 20:00:08 GMT

Hi @Deepika

We are creating new SSID's for testing purpose. So please try this step on a single access point and check whether the access points turns green or not.

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/m-p/47049

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AP Power line blinking and other lights are off

Deepika — Thu, 13 Jul 2023 21:02:02 GMT

Hello,

Can you please help me with the management credentials

Re: Ruckus AP Power line blinking and other lights are off

Jayavidhya — Thu, 13 Jul 2023 21:21:02 GMT

Hi @Deepika

Please try the most common username and passwords ( This is key sensitive so please include capital letters )

Username:admin password: Ruckus!

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AP Power line blinking and other lights are off

Deepika — Fri, 14 Jul 2023 14:32:17 GMT

Looks like none of these are working for me

Re: Ruckus AP Power line blinking and other lights are off

Jayavidhya — Fri, 14 Jul 2023 14:55:30 GMT

Hi @Deepika

Thanks for your response.

If default credentials do not work, please follow the below steps to reset the Password on the ICX-7150-C12P Switch:

Please follow the below guide to perform password recovery:

Password Recovery on a Ruckus ICX Tutorial video

https://www.youtube.com/watch?v=XJS28DWbHM4

Recovery Process:

Console access to the switch.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2. Reboot the switch with the console cable attached and press "b" until the following is displayed.

Enter 'b' to stop at boot monitor: 0

Using the following commands to remove the password

no password
boot_secondary

Now again reset your new credentials as mentioned in the steps below:

Edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

In order to allow the correct authentication please run the following commands:

Device(config)#crypto key generate rsa

device(config)# aaa authentication login default local

Now you could try using your new credentials to log in.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community