topic Re: Unleashed not connected to internet after short power outage in RUCKUS Support for Lennar Homes

Unleashed not connected to internet after short power outage

lovebirdsoffl — Wed, 12 Jul 2023 20:37:27 GMT

After a short power outage ruckus unleashed app shows not connected to the internet. The lights on my access point lights are all working but when I try to open unleashed it says unleashed you are not connected to unleashed network. Go to settings? When I go to the settings everything looks fine. How can I get it to reconnect. Thanks for any help in advance.

Re: Unleashed not connected to internet after short power outage

Imran_ruckus — Wed, 12 Jul 2023 21:47:14 GMT

Hi @lovebirdsoffl

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your RUCKUS Unleashed is not working.

May I know if you are able to login to the Unleashed system on the web browser? (Please refer to the below screenshot)

If yes, please share the screenshot showing the below information.

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed not connected to internet after short power outage

lovebirdsoffl — Wed, 12 Jul 2023 22:21:17 GMT

I can connect through the web. It just doesn’t connect through the app. Thanks for your help

Re: Unleashed not connected to internet after short power outage

Imran_ruckus — Wed, 12 Jul 2023 22:28:00 GMT

Hi @lovebirdsoffl

Thank you for the response and the information.

If you are able to log in on the web, please share the screenshot showing the below information.

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed not connected to internet after short power outage

lovebirdsoffl — Wed, 12 Jul 2023 22:46:45 GMT

Re: Unleashed not connected to internet after short power outage

Imran_ruckus — Wed, 12 Jul 2023 22:54:56 GMT

Hi @lovebirdsoffl

Thank you for the response and the information.

As per the screenshot you shared, the RUCUS ICX-7150-C12P Switch seems good on the Unleashed.

Could you please uninstall and install the Unleashed app and try to log in once again? Please make sure you are connected to the RUCKUS Unleashed Wi-Fi network when you try to log in on the Unleashed Application.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed not connected to internet after short power outage

lovebirdsoffl — Wed, 12 Jul 2023 23:27:21 GMT

I uninstalled unleashed, reinstalled and made sure it was connected to the ruckus unleashed wifii and the app still wont work. I still get the same message that it’s not connected and go to settings.

Re: Unleashed not connected to internet after short power outage

Imran_ruckus — Wed, 12 Jul 2023 23:28:35 GMT

Hi @lovebirdsoffl

Thank you for the response and the update.

Could you please login to the RUCKUS ICX-7150-C12P Switch and share the information as shown in the below screenshot?

Use IP Scan and try to browse your ICX-7150-C12P Switch IP address on a web browser. As described in the below guide.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Please help with the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed not connected to internet after short power outage

lovebirdsoffl — Wed, 12 Jul 2023 23:44:53 GMT

This is what I got when I tried that.

Re: Unleashed not connected to internet after short power outage

Imran_ruckus — Wed, 12 Jul 2023 23:50:21 GMT

Hi @lovebirdsoffl

Thank you for the response and the information.

As mentioned in the previous post also try http://192.168.1.251 in HTTP form.

If that doesn’t work, could you please share a screenshot of the IP Scan Result?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed not connected to internet after short power outage

lovebirdsoffl — Thu, 13 Jul 2023 00:38:49 GMT

Thanks for your help I have to take a break from this for now. I will check back tomorrow

Re: Unleashed not connected to internet after short power outage

Imran_ruckus — Thu, 13 Jul 2023 15:06:03 GMT

Hi @lovebirdsoffl

Greetings!!!

Thank you for the response and the update.

Sure, please let me know if you need any assistance or have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed not connected to internet after short power outage

lovebirdsoffl — Thu, 13 Jul 2023 15:08:30 GMT

When trying to upload my screenshot I get message saying I don’t have permission to upload images

Re: Unleashed not connected to internet after short power outage

lovebirdsoffl — Thu, 13 Jul 2023 15:10:16 GMT

Re: Unleashed not connected to internet after short power outage

Imran_ruckus — Thu, 13 Jul 2023 15:37:13 GMT

Hi @lovebirdsoffl

Thank you for the response and the information.

Could you please download the Putty Application and try to log in to the CLI using the Switch IP Address from the IP Scan and share the output of the below commands?

Putty download link:https://www.putty.org/

You could try the SSH Or Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22

Telnet – Port 23 (If SSH doesn’t work)

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed not connected to internet after short power outage

lovebirdsoffl — Thu, 13 Jul 2023 16:18:35 GMT

This is what I get after that

is there anything I need to do?

Re: Unleashed not connected to internet after short power outage

Imran_ruckus — Thu, 13 Jul 2023 16:26:55 GMT

Hi @lovebirdsoffl

Thank you for the response and the information.

You could accept and get access to the CLI and perform the commands shared in my previous post.

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed not connected to internet after short power outage

lovebirdsoffl — Thu, 13 Jul 2023 16:34:18 GMT

Re: Unleashed not connected to internet after short power outage

Imran_ruckus — Thu, 13 Jul 2023 16:37:36 GMT

Hi @lovebirdsoffl

Thank you for the response and the information.

May I know if you tried SSH? What was the output when you accept?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed not connected to internet after short power outage

lovebirdsoffl — Thu, 13 Jul 2023 17:21:23 GMT