topic Re: Enable command not working - amber light in the switch after power outage in RUCKUS Support for Lennar Homes

Enable command not working - amber light in the switch after power outage

vani — Wed, 12 Jul 2023 01:26:10 GMT

hello,

we had power outage for few seconds and then all the AP's are powered off. we followed the post to enable the switch but the "enable" or "ena" command are not working (RUCKUS Forums - How to Upgrade a Switch ICX-7150-C12P using a USB ... - CommScope RUCKUS Community Forums (ruckuswireless.com))

Please help.

Re: Enable command not working - amber light in the switch after power outage

Jayavidhya — Wed, 12 Jul 2023 12:43:41 GMT

Hi @vani

Greetings of the day,

For detailed understanding of the, please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

On your switch while it's plugged into the outlet, do you see any lights on the PWR ? (Amber or green) Please let us know which lights are on?

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Once you confirm this let us know you can also send us a photo/picture

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Enable command not working - amber light in the switch after power outage

vani — Wed, 12 Jul 2023 14:55:08 GMT

there are no lights in the access points. the power in the switch has green light.

Re: Enable command not working - amber light in the switch after power outage

vani — Wed, 12 Jul 2023 14:54:21 GMT

Re: Enable command not working - amber light in the switch after power outage

Jayavidhya — Wed, 12 Jul 2023 15:06:05 GMT

Hi @vani

Based on your description, if the switch has one green and one yellow light, it means that the switch is stuck in boot mode. To solve this issue we need to perform factory reset process.

So please follow the below steps to perform factory reset.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Enable command not working - amber light in the switch after power outage

vani — Wed, 12 Jul 2023 16:06:50 GMT

when i ping 192.168.0.2 it is not alive. i have connected ethernet port to PC

Re: Enable command not working - amber light in the switch after power outage

vani — Wed, 12 Jul 2023 21:59:08 GMT

ignore this

Re: Enable command not working - amber light in the switch after power outage

vani — Wed, 12 Jul 2023 21:59:29 GMT

ignore this as i typed multiple times

Re: Enable command not working - amber light in the switch after power outage

Jayavidhya — Wed, 12 Jul 2023 16:26:46 GMT

Hi @vani

Please try the same troubleshooting steps by turning off the windows firewall. Here I share the guide on how to turn off windows firewall.

Guide to turn off Windows firewall

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f

Please read the guide carefully before starting the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please let me know if you are getting the same error or are stuck at any point in the software recovery process.

Best regards,

Jayavidhya

Lennar Home Community

Re: Enable command not working - amber light in the switch after power outage

vani — Wed, 12 Jul 2023 22:06:33 GMT

hello,

Thank you much for all the help. it worked.

THanks,

Vani

Re: Enable command not working - amber light in the switch after power outage

Jayavidhya — Thu, 13 Jul 2023 12:27:47 GMT

Hi @vani

Thanks for your update.

Good to hear that the issue got resolved. Please feel free to mark the post as ACCEPTED SOLUTIONS.

Best regards,

Jayavidhya

Lennar Home Community