topic Re: ceiling access points has no power in RUCKUS Support for Lennar Homes

ceiling access points has no power

dhaval2705 — Wed, 12 Jul 2023 13:44:14 GMT

Hello,

I have two access points mounted to ceiling which has no power since a day now.

I have tried what I can such as disconnect and connect back main switch to power source multiple times. Also tried reset the main switch by pressing reset button while putting the plug back to power source but not working. Any help will be appreciated to get things back on track.

Re: ceiling access points has no power

Jayavidhya — Wed, 12 Jul 2023 14:07:38 GMT

Hi @dhaval2705

For detailed understanding of the issue, please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ceiling access points has no power

dhaval2705 — Wed, 12 Jul 2023 14:35:01 GMT

R510 has no lights

RUCKUS has green PWR and orange SYST light

Thank you

Re: ceiling access points has no power

Jayavidhya — Wed, 12 Jul 2023 14:50:48 GMT

Hi @dhaval2705

Based on your description, if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

To solve this issue we need to perform factory reset process ( Sometime factory resetting needs to be done multiple times).

So please follow the below steps to perform factory reset.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ceiling access points has no power

dhaval2705 — Wed, 12 Jul 2023 15:00:57 GMT

I have done resetting yesterday but all the lights were keep on blinking orange with no progress afterwards. Does that mean anything? Thank you

Re: ceiling access points has no power

Jayavidhya — Wed, 12 Jul 2023 15:15:49 GMT

Hi @dhaval2705

Thanks for your response.

If the resetting process doesn't work, we need to perform a software recovery. Please follow the below link on how to perform software recovery process.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ceiling access points has no power

dhaval2705 — Wed, 12 Jul 2023 20:16:08 GMT

Can you please send me link for Mac instead windows. Thank you

Re: ceiling access points has no power

Jayavidhya — Wed, 12 Jul 2023 20:39:06 GMT

Hi @dhaval2705

Please follow the below steps for MAC console access to switch also steps to perform software recovery.

Mac iOS system solution

1-Install the drivers on your machine to read the cable type C to console the switch ( ICX-7150-C12P )

Software:

Link:https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloadshttps://www.silabs.com...

Link:https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

2-After successfully installing the Mac Drivers, open the Mac terminal, when you see the command prompt do the following:

Enter this command:

ls /dev/cu.*

This command will display something like this:

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed)

3-Then enter the following command using the name of the installed driver that was displayed:

screen /dev/cu.SiLabs_Serial 9600

4-Hit Enter and you will have access to the ICX7150’s CLI. (Command Line)

Video link as reference: https://www.youtube.com/watch?v=1AcJokMm78U

Once you got the access to the switch CLI please follow the below link to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ceiling access points has no power

dhaval2705 — Thu, 13 Jul 2023 00:49:43 GMT

How to open Mac terminal in step 2. I have finished step 1 and downloaded both softwares.

Re: ceiling access points has no power

Jayavidhya — Thu, 13 Jul 2023 12:36:18 GMT

Hi @dhaval2705

Thanks for your update.

To open MAC terminal please follow the below steps.

Click the Launchpad icon in the Dock, type Terminal in the search field, then click Terminal.

In the Finder , open the /Applications/Utilities folder, then double-click Terminal.

Once you opened the terminal please enter the following commands.

Enter this command:

ls /dev/cu.*

This command will display something like this:

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed)

3-Then enter the following command using the name of the installed driver that was displayed:

screen /dev/cu.SiLabs_Serial 9600

4-Hit Enter and you will have access to the ICX7150’s CLI. (Command Line)

Video link as reference: https://www.youtube.com/watch?v=1AcJokMm78U

Once you got the access to the switch CLI please follow the below link to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ceiling access points has no power

dhaval2705 — Thu, 13 Jul 2023 20:50:01 GMT

I am not a software pro.

i have no clue how to do all this.

do i need to do this after i attached my computer to the rukus switch?

Re: ceiling access points has no power

Jayavidhya — Thu, 13 Jul 2023 21:15:43 GMT

Hi @dhaval2705

Please let us know whether you have opened the MAC terminal or not.

Also once you are installed with the drivers please connect the laptop to your switch using the serial console cable with an RJ-45 connector.

Once you are done with the above process please follow the below steps on how to open MAC terminal please follow the below steps.

Click the Launchpad icon in the Dock, type Terminal in the search field, then click Terminal.

In the Finder , open the /Applications/Utilities folder, then double-click Terminal.

Once you opened the terminal please enter the following commands.

Enter this command:

ls /dev/cu.*

This command will display something like this:

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed).

Please let us know once you are done with the above process.

Best regards,

Jayavidhya

Lennar Home Community

Re: ceiling access points has no power

dhaval2705 — Thu, 13 Jul 2023 22:53:09 GMT

i have located terminal but when I am putting command nothing is happening

do i need to do this after i attach my mac to switch?

Re: ceiling access points has no power

Jayavidhya — Fri, 14 Jul 2023 12:45:17 GMT

Hi @dhaval2705

Please connect the laptop to your switch using the serial console cable with an RJ-45 connector as mentioned below.

Once you have connected to the console port please open the terminal and then enter the following commands.

Enter this command:

ls /dev/cu.*

This command will display something like this:

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed).

Please let us know once you are done with the above process.

Best regards,

Jayavidhya

Lennar Home Community

Re: ceiling access points has no power

dhaval2705 — Thu, 20 Jul 2023 18:22:29 GMT

hi. I have attached my computer and put the first command in terminal but i am NOT getting the response as below:

I put command, ls /dev/cu.*

This command will display something like this:------which did not happened

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed).

please help

Re: ceiling access points has no power

Jayavidhya — Thu, 20 Jul 2023 19:04:46 GMT

Hi @dhaval2705

Please try to perform the software recovery steps in a windows laptop and let us know the result.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community