topic Re: Icx 7150 in RUCKUS Support for Lennar Homes

Icx 7150

Donmarti10 — Tue, 11 Jul 2023 18:23:34 GMT

I have a icx 7150 switch. I died a few days ago. I have tried to reset it. I have unplugged it and at the same time held reset button. Plugged it back in and released the reset button. The lights come on briefly then goes out. I have tried a different power plug with the same results, it's not working.

Re: Icx 7150

Imran_ruckus — Tue, 11 Jul 2023 18:57:25 GMT

Hi @Donmarti10

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150

Donmarti10 — Wed, 12 Jul 2023 02:39:51 GMT

Are you going to do something? I need a resolution with this, it's not powering up. There is good and reliable power where the unit is set up. I tested it. I need some help here. Where can I return this old unit to .

Thanks

Don

Re: Icx 7150

Imran_ruckus — Wed, 12 Jul 2023 14:58:40 GMT

Hi @Donmarti10

Greetings!!!

Thank you for the response.

Please refer to my previous post and share the requested PICTURES and VIDEO.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150

Donmarti10 — Thu, 13 Jul 2023 15:33:43 GMT

I uploaded some videos I hope you can see what's going on.

Thanks Don.

Re: Icx 7150

Donmarti10 — Thu, 13 Jul 2023 15:34:23 GMT

They are in that video link above

Re: Icx 7150

Imran_ruckus — Thu, 13 Jul 2023 15:46:34 GMT

Hi @Donmarti10

Greetings of the day!!!

Thank you for sharing the requested PICTURES and VIDEOS.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150

Donmarti10 — Fri, 14 Jul 2023 15:00:45 GMT

Now I have another question? When I get the new switch is it plug and play or will I have to configure it?

Re: Icx 7150

Imran_ruckus — Fri, 14 Jul 2023 15:38:40 GMT

Hi @Donmarti10

Greetings!!!

Thank you for the response.

The RUCKUS ICX-7150-C12P Switch comes with all the configurations. You need to just connect all the devices to the correct Switch ports.

If you have any further queries, please raise another post. Since RMA on this post/case is completed.

Also, Please mark the previous RMA post as Accepted Solutions.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150

Donmarti10 — Fri, 14 Jul 2023 23:30:10 GMT

thanks

Re: Icx 7150

Imran_ruckus — Fri, 14 Jul 2023 23:53:55 GMT

Hi @Donmarti10

Thank you for the response.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great weekend ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.