topic Re: Unleashed App in RUCKUS Support for Lennar Homes

Unleashed App

bdspecht — Mon, 10 Jul 2023 21:52:13 GMT

I bought a Lennar home and am trying to figure out how I connect to my switch and access points using the Unleashed App, when I go in it asks for a Typical Install or Gateway Install, I choose Typical and it says power on the AP which I did, them it says set your mobile wifi to Configure.Me-xxxxxx, when I check wifi on my phone I do not see Configure.Me-xxxxxx. Can you tell me why?

Re: Unleashed App

Imran_ruckus — Mon, 10 Jul 2023 22:32:07 GMT

Hi @bdspecht

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you need assistance in setting up RUCKUS Unleashed mobile application.

Could you please let us know the answers to the below queries to assist you better?

1. Are you able to log into the Unleashed system on web? (Please refer to the below screenshot for the Unleashed login dashboard)

2.On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed App

bdspecht — Tue, 11 Jul 2023 17:45:21 GMT

Hello,

1. I am not able to login to the unleashed system on the web as I dont know what my username and password would be

2. See attached pic of my switch

3. Our ISP is fine and up and running, no issues

4. I have 2 access points, see attached pics showing what lights are on. Power light is on and other lights are amber

Thank You!!

Re: Unleashed App

Imran_ruckus — Tue, 11 Jul 2023 17:58:36 GMT

Hi @bdspecht

Greetings!!!

Thank you for the response and the information you shared.

As mentioned in the previous post, please share a Picture of the Switch showing the FULL panel. (Please refer to the below screenshot)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed App

bdspecht — Tue, 11 Jul 2023 21:47:57 GMT

Sending better pic of the switch

Thank You

Re: Unleashed App

Imran_ruckus — Tue, 11 Jul 2023 21:54:41 GMT

Hi @bdspecht

Thank you for the response and the information.

As per the Switch light status and connections, they seem good.

We may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed App

bdspecht — Thu, 13 Jul 2023 13:15:44 GMT

Thank You, I will try this and get back to you if I have more questions

Re: Unleashed App

Imran_ruckus — Thu, 13 Jul 2023 15:05:00 GMT

Hi @bdspecht

Greetings!!!

Thank you for the response and the update.

Sure, please let me know if you need any assistance or have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed App

bdspecht — Thu, 13 Jul 2023 19:04:18 GMT

Hello,

I followed the steps to factory reset one of my access points, everything worked per the instructions but when I do the typical install it keeps telling me I dont have a wifi connection, I verified I am connected to configure.me.xxxxxx but on my phone it says no wifi connection for configure.me, it said to wait until I had wifi for that connection, I waited 10-15 minutes or so and it never did work. I reset my Access Point twice with the same outcome. Any ideas?

Thanks

Re: Unleashed App

Imran_ruckus — Thu, 13 Jul 2023 19:34:22 GMT

Hi @bdspecht

Thank you for the information and update.

Please try to factory reset your Access Point on a Laptop Web Browser as explained blow.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed App

bdspecht — Mon, 17 Jul 2023 15:22:02 GMT

Thank You, I will try this and get back to you

Re: Unleashed App

Imran_ruckus — Mon, 17 Jul 2023 16:41:42 GMT

Hi @bdspecht

Greetings!!!

Thank you for the response and the information.

Sure, please let me know if you need any assistance in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed App

bdspecht — Fri, 21 Jul 2023 19:46:31 GMT

I was able to configure using a laptop, now that I have it setup do I have to do anything for my second access point or do I just reconnect it and it should work as well?

Re: Unleashed App

bdspecht — Fri, 21 Jul 2023 19:49:00 GMT

I found my answer

8 ) Once the process it's finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

Thanks for your help!

Re: Unleashed App

Imran_ruckus — Fri, 21 Jul 2023 20:00:49 GMT

Hi @bdspecht

Greetings!!!

Thank you for the response and update.

Great!!! Good to know that you have completed factory reset process.

NOTE: Please feel free to mark the factory reset post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.