topic Username and Password for ICX 7150 in RUCKUS Support for Lennar Homes

Username and Password for ICX 7150

Miami64Scorpio — Sun, 09 Jul 2023 19:35:28 GMT

Hello ,

I recently purchased a Lennar SmartHome and AT&T came out and installed the BW210 modem I have trouble connecting to the switch and 2 access points I reset all devices and I see

Configure.Me 1150 but , when I click it it says “ can not connect to network

I went to laptop and entered the IP address and the username and password super / sp-admin does not work

Can I please get some help regarding this issue and thank you so much !

Re: Username and Password for ICX 7150

Chandini — Mon, 10 Jul 2023 08:35:14 GMT

Hi Miami64

Thank you for reaching us.

Could you please let us know if you are seeing any amber LED in front panel of the switch ? Please upload picture of front panel of the switch to this page so that we can note on the status of LED's of the switch in front panel.

Also I have mentioned link below of how to connect to switch using console cable. Please do run through below article and see if you can access the switch using console.

Link :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Please feel free to upload pic where you are encountering error or issue using below option

I hope this helps

Thanks

Re: Username and Password for ICX 7150

Imran_ruckus — Mon, 10 Jul 2023 20:16:04 GMT

Hi @Miami64Scorpio

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that your RUCKUS setup is not working after connecting a new modem.

Please note, you need Router or Modem-Router combo from your ISP (Internet Service Provider) connected to the ICX-7150-C12P switch. And from the 12 Switch ports, you could connect your devices such as Access Points, smart devices, wired ethernet cables for your laptop/PC, etc., It doesn’t work only with Modem.The connection must be from a Router or Modem-Router combo device. RUCKUS only has a Switch and Access Point in the Lennar home setup.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Username and Password for ICX 7150

Miami64Scorpio — Thu, 13 Jul 2023 17:38:59 GMT

Hi Chandini ,

Please see attached picture of switch and both AP one is upstairs and one is downstairs

Re: Username and Password for ICX 7150

Miami64Scorpio — Thu, 13 Jul 2023 17:40:55 GMT

Hi Imran ,

Yes I have the modem & router combo BW210 from AT&T please see attached pictures

Re: Username and Password for ICX 7150

Miami64Scorpio — Thu, 13 Jul 2023 17:43:54 GMT

Re: Username and Password for ICX 7150

Imran_ruckus — Thu, 13 Jul 2023 17:45:29 GMT

Hi @Miami64Scorpio

Greetings!!!

Thank you for the information you shared.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Username and Password for ICX 7150

Miami64Scorpio — Thu, 13 Jul 2023 19:25:05 GMT

Re: Username and Password for ICX 7150

Imran_ruckus — Thu, 13 Jul 2023 19:31:47 GMT

Hi @Miami64Scorpio

Thank you for the response.

As mentioned in the previous post. Please share a picture of FULL Switch panel as described below and also help us with OTHER QUERIES.

Could you please let us know the answers to the below queries to assist you better?

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Username and Password for ICX 7150

Miami64Scorpio — Fri, 14 Jul 2023 12:11:38 GMT

Its saying can not connect , please help me with this everything is hooked up

Re: Username and Password for ICX 7150

Miami64Scorpio — Fri, 14 Jul 2023 12:13:11 GMT

Please see pictures I sent over and this is the latest picture

Re: Username and Password for ICX 7150

Imran_ruckus — Fri, 14 Jul 2023 15:31:45 GMT

Hi @Miami64Scorpio

Greetings!!!

Thank you for the response.

We may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.