topic Re: Rucks device stops working in RUCKUS Support for Lennar Homes

Rucks device stops working

jag4645 — Mon, 10 Jul 2023 17:07:01 GMT

Hello There,

The rucks device suddenly stops working and all the access points are also turned off. I followed up on other messages, and try to solve it but had no luck, even Advanced IP Scanner is not able to find it on the network, I also tried to reset it but still nothing, it does not come on the network.

Re: Rucks device stops working

jag4645 — Mon, 10 Jul 2023 17:11:18 GMT

I can see Brocade Cummunications Systems LLC, seems like that is a part of ruckus. Please help me asap.

Re: Rucks device stops working

jag4645 — Mon, 10 Jul 2023 17:13:55 GMT

Re: Rucks device stops working

Imran_ruckus — Mon, 10 Jul 2023 17:36:04 GMT

Hi @jag4645

Greetings of the day!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

From the case description, I could understand that your RUCKUS Access Points have no power.

Please follow the below steps and help us with the queries,

1. As you mentioned you have an IP Address from IP Scan with Brocade Communications, please use the same IP Address, try to access CLI, and help with the below-mentioned commands.

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash
show inline power
show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rucks device stops working

jag4645 — Mon, 10 Jul 2023 18:00:16 GMT

Hi Imran,

SSH connection is not established, the connection is refused. Is there any other quick way I can share my screen, same problem occurred a few months back, and another support guy was able to work with me live. It is very time consuming, and I am not able to do any my office work. Please help me with easy ways.

Thanks

Re: Rucks device stops working

Imran_ruckus — Mon, 10 Jul 2023 18:04:18 GMT

Hi @jag4645

Thank you for the response and the information you shared.

If SSH is not working, you could try the Telnet option to log in to CLI (Putty)- Please refer below

Telnet – Port 23

Please share the output of the commands mentioned in the last post. Share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rucks device stops working

jag4645 — Mon, 10 Jul 2023 18:17:53 GMT

Telnet worked, here is the output:

telnet@ICX7150-C12-Switch>
telnet@ICX7150-C12-Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12-Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserved.
UNIT 1: compiled on Feb 17 2017 at 16:03:13 labeled as SPS08060
(23946048 bytes) from Primary
SW: Version 08.0.60T211
Compressed Boot-Monitor Image size = 786944, Version:10.1.09T225 (mnz10109)
Compiled on Sat Feb 18 00:15:43 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3225N0BM
Current License:
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 28 minute(s) 11 second(s)
--More--, next page: Space, next line: Return key, quit: Control-c^C
telnet@ICX7150-C12-Switch#show flash
Stack unit 1:
Compressed Pri Code size = 23946048, Version:08.0.60T211
Compressed Sec Code size = 23946048, Version:08.0.60T211
Compressed Boot-Monitor Image size = 786944, Version:10.1.09T225
Code Flash Free Space = 1307492352
telnet@ICX7150-C12-Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 0 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 Off Off 0 0 n/a n/a 3 n/a
1/1/2 Off Off 0 0 n/a n/a 3 n/a
1/1/3 Off Off 0 0 n/a n/a 3 n/a
1/1/4 Off Off 0 0 n/a n/a 3 n/a
1/1/5 Off Off 0 0 n/a n/a 3 n/a
1/1/6 Off Off 0 0 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 0
--More--, next page: Space, next line: Return key, quit: Control-c^C
telnet@ICX7150-C12-Switch#sow inline power detail
Invalid input -> sow inline power detail
Type ? for a list
telnet@ICX7150-C12-Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.2 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
--More--, next page: Space, next line: Return key, quit: Control-c

Re: Rucks device stops working

Imran_ruckus — Mon, 10 Jul 2023 18:30:04 GMT

Hi @jag4645

Thank you for the detailed information you shared,

As I can see from the information you shared, the PoE is in the disabled state on all the ports of the Switch (Please refer to the below screenshot). By which the Access Points are unable to get the power.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Also attaching a Screenshot as a reference:

Once you perform the above process all ports should be On, and APs should get the power.

Also, I would like to suggest upgrading your Switch to the latest stable version, as your current Switch is on the old version which is SPS08060. Please let me know once you are done with the above process, to assist you with the upgrading of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rucks device stops working

jag4645 — Mon, 10 Jul 2023 18:41:21 GMT

APs are up now. Please let me know how to upgrade the firmware.

Thanks

Re: Rucks device stops working

Imran_ruckus — Mon, 10 Jul 2023 18:56:06 GMT

Hi @jag4645

Thank you for the response and the information you shared.

Please follow the below steps to Upgrade your Switch to the recommended stable version

The recommended stable versions are 8095g (08.0.95g)

The Upgrade path would be 8060>>8080f>>8095g

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

NOTE: Please feel free to mark the previous post as ACCEPTED SOLUTIONS

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rucks device stops working

jag4645 — Mon, 10 Jul 2023 21:09:19 GMT

I am not able to connect to FTP, the connection is being refused. How can I fix it?

And when I try to log in with web ui it doesn't any provided user/pwd combination, how I can reset the user/pwd?

Re: Rucks device stops working

Imran_ruckus — Mon, 10 Jul 2023 21:16:42 GMT

Hi @jag4645

Thank you for the response and the information you shared.

If SSH is not working, you could try the Telnet option to log in to CLI (Putty)- Please refer below

Telnet – Port 23

Please share the output of the commands mentioned in the last post. Share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rucks device stops working

jag4645 — Mon, 10 Jul 2023 21:18:38 GMT

I can connect with Telnet but how I will update the device on telnet?

I am trying to update now.

Re: Rucks device stops working

Imran_ruckus — Mon, 10 Jul 2023 21:22:51 GMT

Hi @jag4645

Thank you for the response.

Apologies for the misunderstanding.

Could you please share the screenshot of the FTP error you are getting during Upgrade process?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rucks device stops working

jag4645 — Mon, 10 Jul 2023 21:28:44 GMT

FTPTD I could not download and the link you provided does not work, site has many adds.

I use FileZilla which should connect too, I also tried with WinSCP that doesn't work too.

I got the same error for SSH on putty.

Re: Rucks device stops working

Imran_ruckus — Mon, 10 Jul 2023 21:45:57 GMT

Hi @jag4645

Thank you for the response.

Apologies, I am little confused here.

Could you please confirm if your TFTP Application is not working or Putty CLI?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rucks device stops working

jag4645 — Tue, 11 Jul 2023 16:16:24 GMT

Hi Imran,

Now I downloaded TFTP. I also downloaded, 08060, 08080f, and 08095g. The update documentation is based on 08080f, and 08095h. What should I do there, include mnz10109.bin file from 08060 too?

Re: Rucks device stops working

Imran_ruckus — Tue, 11 Jul 2023 17:28:13 GMT

Hi @jag4645

Greetings!!!

Thank you for the response and the information you shared.

Please download 8095g files in place of 8095h mentioned in the guide.

You should have the below mentioned 3 files in the Upgrade folder:

mnz10114.bin

SPS08080f.bin

SPS08095gufi.bin

Please follow the Upgrade process step-by-step as described in the guide and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rucks device stops working

jag4645 — Tue, 11 Jul 2023 22:01:27 GMT

But you also mentioned we have to start from 8060, so I also downloaded that too. Now I have 8060>8080?8095, now these are three updates.

Re: Rucks device stops working

Imran_ruckus — Tue, 11 Jul 2023 22:08:33 GMT

Hi @jag4645

Thank you for the response.

Please note, 08060 is your current Software Version (Please refer to the below screenshot) on the Switch there is no file or patch required for 8060.

So, the Upgrade path would be 08060 (your current version)>>8080f>>8095g

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.