topic Re: Ruckus R510 Access Point - No Power in RUCKUS Support for Lennar Homes

Ruckus R510 Access Point - No Power

rhrout — Sun, 11 Jun 2023 18:05:25 GMT

My Ruckus R510 Access Point (AP) has no power.

To date I have:

- Taken down the AP and connected it directly to the Ruckus ICX 7150 POE port. I still had no poer.

- Unplugged the 7150 and plugged it back in. The AP still has no power.

Similar posts in the community included showing screen shots with no background on how or where these screen shots came from andYou Tube videos with no sound. (Note: I played other videos that had sound so it's not my computer's fault).

Re: Ruckus R510 Access Point - No Power

Jayavidhya — Mon, 12 Jun 2023 15:48:14 GMT

Hi @rhrout

Greetings of the day,

For further troubleshooting please let us know the LED status of the switch using the below guide.

RUCKUS LED Lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus R510 Access Point - No Power

rhrout — Tue, 13 Jun 2023 21:41:35 GMT

This is a photo of my switch.

SYST: Yellow LED.

PWR: Green LED.

No other LED lit.

Re: Ruckus R510 Access Point - No Power

Jayavidhya — Thu, 15 Jun 2023 13:06:41 GMT

Hi @rhrout

Thanks for the response.

Based on the description it seems that the switch has one green and one yellow light, which means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus R510 Access Point - No Power

rhrout — Fri, 23 Jun 2023 17:29:05 GMT

All these instructions are confusing to a novice user.

How do you connect a Windows-based laptop with the ICX7150 in order to:

- Upgrade a Switch ICX7150-C12P via TFTP, or

-Upgrade a switch via Web GUI

thanks,

Bob Routier

rhriout@hotmail.com

Re: Ruckus R510 Access Point - No Power

Imran_ruckus — Fri, 23 Jun 2023 18:46:41 GMT

Hi @rhrout

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the confusion.

Could you please let us know if your RUCKUS ICX-7150-C12P Switch still with an Orange/Amber light on SYST and a Green light on PWR like below example in the picture?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R510 Access Point - No Power

rhrout — Mon, 10 Jul 2023 14:37:30 GMT

Re: Ruckus R510 Access Point - No Power

rhrout — Mon, 10 Jul 2023 14:38:34 GMT

No change as indicated by the photo. STST = Yellow. PWR = Green.

Re: Ruckus R510 Access Point - No Power

Imran_ruckus — Mon, 10 Jul 2023 16:25:42 GMT

Hi @rhrout

Greetings!!!

Thank you for the detailed information you shared.

As you mentioned there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.